) 1暨南大学管理学院, 广州 510632
2广东外语外贸大学商学院, 广州 510420
收稿日期:2018-12-20出版日期:2019-10-15发布日期:2019-08-19通讯作者:李爱梅E-mail:tliaim@jnu.edu.cn基金资助:* 国家自然科学基金项目(71571087);国家自然科学基金项目(71971099);广东省自然科学基金重大项目(2017A030308013);广东省普通高校重点科研项目(2018WQNCX027)Why information overload damages decisions? An explanation based on limited cognitive resources
CHE Jingshang1, SUN Hailong2, XIAO Chenjie1, LI Aimei1() 1Management School, Jinan University, Guangzhou 510632, China
2School of Business, Guangdong University of Foreign Studies, Guangzhou 510420, China
Received:2018-12-20Online:2019-10-15Published:2019-08-19Contact:LI Aimei E-mail:tliaim@jnu.edu.cn摘要/Abstract
摘要： 信息超载是指需要处理的信息量大于信息加工的能力。信息超载会降低决策质量, 延长决策时间, 降低决策满意度, 引起慢性压力。信息超载损害决策的机制可以从有限的注意力资源和工作记忆资源来解释。在信息超载条件下, 一方面用于过滤和控制信息的注意力资源总量被快速消耗, 注意力资源的分配和利用受到无关信息的干扰, 信息得不到高效加工; 另一方面负责保持和加工信息的工作记忆在限定时间内不能充分加工海量信息, 进而损害决策绩效。未来可以运用眼动赋权法探索信息超载下的信息加工模式; 发展意识思维和无意识思维的动态耦合模型指导个体减轻信息超载; 探索运用智能代理和交互记忆系统缓解组织中的信息超载。
图/表 4
图1信息量与决策绩效的倒U形关系示意图 (资料来源：根据Roetzel (2018)文章整理)
图1信息量与决策绩效的倒U形关系示意图 (资料来源：根据Roetzel (2018)文章整理)
图2注意力资源的蓄电池模型
图2注意力资源的蓄电池模型
图3工作记忆负荷的榨汁机模型
图3工作记忆负荷的榨汁机模型
图4意识思维与无意识思维的动态耦合模型
图4意识思维与无意识思维的动态耦合模型参考文献 96
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