靳宇倡¹, 张政¹, 郑佩璇², 安俊秀³

¹四川师范大学心理学院, 成都 610066;
²阿拉巴马大学运动人体科学系, 阿拉巴马州塔斯卡卢萨 35401;
³成都信息工程大学软件工程学院, 成都 610025

收稿日期:2020-11-06出版日期:2022-01-15发布日期:2021-11-25
通讯作者:安俊秀, E-mail: anjunxiu@cuit.edu.cn

基金资助:* 教育部人文社科规划基金项目(20YJA880023); 2019年四川省社科规划“重点研究基地重大项目” (SC19EZD052); 四川省网络文化中心课题(WLWH18-2) (WLWH18-30); 四川师范大学“双重”培育项目(2021-SZPY-04)

Telepsychology: Applications, advantages, and challenges

JIN Yuchang¹, ZHANG Zheng¹, ZHENG Peixuan², AN Junxiu³

¹College of Psychology, Sichuan Normal University, Chengdu 610066, China;
²Department of Kinesiology, The University of Alabama, Tuscaloosa, AL 35487, USA;
³College of Software Engineering, Chengdu University of Information Technology, Chengdu 610225, China

Received:2020-11-06Online:2022-01-15Published:2021-11-25

摘要/Abstract

摘要： 远程心理服务(Telepsychology)是利用远程通讯技术提供心理服务的新兴心理服务方式, 虽然在COVID-19疫情期间得到了广泛应用, 但仍缺乏相关行业应用规范及专业培训体系。现有的远程心理服务三维模型以应用环境、应用领域、应用方式为服务框架, 结合九个应用领域开展远程心理服务。我们根据已有研究提出了以咨询师、治疗方法、远程技术手段为主要因素、以来访者为中心的远程心理服务应用模型。人工智能在远程心理服务领域的应用主要包括三个方面：机器学习与人工神经网络、自然语言处理与情感分析、虚拟现实与增强现实。目前, 远程心理服务正以蓬勃的态势极速发展：其在提高心理服务督导效率、减少服务成本等方面有着显著优势, 同时在心理服务从业人员对远程心理服务的接受度、来访者的适应性、重视程度方面也面临着挑战。未来远程心理服务可以在监管体系、从业者培训、远程应用技术三个方面进行深入探索。

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