删除或更新信息,请邮件至freekaoyan#163.com(#换成@)

组织社会化视角下员工组织公民行为动态变化趋势及其形成机制

本站小编 Free考研考试/2022-01-01

张靓婷1, 王斌2(), 付景涛1
1海南大学管理学院, 海口 570228
2上海大学管理学院, 上海 200444
收稿日期:2021-01-14发布日期:2021-10-26
通讯作者:王斌E-mail:atomwong@126.com

基金资助:国家自然科学基金青年项目(72002060)

Exploring the trajectories of organizational citizenship behavior and its mechanism from the organizational socialization perspective

ZHANG Liangting1, WANG Bin2(), FU Jingtao1
1Management School of Hainan University, Haikou 570228, China
2School of Management, Shanghai University, Shanghai 200444, China
Received:2021-01-14Published:2021-10-26
Contact:WANG Bin E-mail:atomwong@126.com






摘要/Abstract


摘要: 日益复杂多变的市场竞争环境对组织的灵活性和适应性都提出了更高的要求, 员工的组织公民行为在这一背景下显得尤为重要, 因它能有效提高组织在不确定环境下的生存能力和核心竞争力、提升组织的绩效水平。虽然已有大量研究关注员工的组织公民行为, 但研究者多采用相对静态的研究范式, 而忽视了组织公民行为的长期动态变化趋势。基于组织社会化视角, 本研究重点关注新员工和工作变更员工组织公民行为的长期动态变化趋势、探索影响组织公民行为动态变化趋势的内在机制和边界条件, 以期为培养和激发员工持续性高水平的组织公民行为提供可参考的理论依据。


表1组织公民行为动态研究的现状
研究方法 代表性文献 研究属性 研究局限(方法) 研究局限(理论)
交叉滞后法 Raver et al., 2012;
Vigoda-Gadot & Angert, 2007; Blakely et al., 2003; Koys, 2001; Donaldson et al., 2000;
通过获得变量自身和变量间随时间变化的相关系数, 来探究变量间严谨的因果关系 以线性研究为主且通常仅测量员工组织公民行为在前后两个时点间的变化, 容易产生错误的研究结论, 从而增大了第二类错误发生的概率。 现有的动态研究较为分散, 缺乏统一的理论框架来解释员工组织公民行为的动态变化性
经验取样法 Hafenbrack et al., 2020; Chuang et al., 2019; Koopman et al., 2016; Dalal et al., 2014; Glomb et al., 2011;
Ilies et al., 2006;
通过探讨相对短期的(如几分钟、几小时、几天或几周)员工情感或情绪等对员工组织公民行为的影响, 来论证组织公民行为的动态变化性 以线性研究为主且仅能描绘组织公民行为在相对较短时间内的变化, 变化幅度会存在较大波动, 无法准确反映员工组织公民行为相对长期的变化模式

表1组织公民行为动态研究的现状
研究方法 代表性文献 研究属性 研究局限(方法) 研究局限(理论)
交叉滞后法 Raver et al., 2012;
Vigoda-Gadot & Angert, 2007; Blakely et al., 2003; Koys, 2001; Donaldson et al., 2000;
通过获得变量自身和变量间随时间变化的相关系数, 来探究变量间严谨的因果关系 以线性研究为主且通常仅测量员工组织公民行为在前后两个时点间的变化, 容易产生错误的研究结论, 从而增大了第二类错误发生的概率。 现有的动态研究较为分散, 缺乏统一的理论框架来解释员工组织公民行为的动态变化性
经验取样法 Hafenbrack et al., 2020; Chuang et al., 2019; Koopman et al., 2016; Dalal et al., 2014; Glomb et al., 2011;
Ilies et al., 2006;
通过探讨相对短期的(如几分钟、几小时、几天或几周)员工情感或情绪等对员工组织公民行为的影响, 来论证组织公民行为的动态变化性 以线性研究为主且仅能描绘组织公民行为在相对较短时间内的变化, 变化幅度会存在较大波动, 无法准确反映员工组织公民行为相对长期的变化模式



图1员工组织公民行为动态变化趋势的影响因素和作用边界
图1员工组织公民行为动态变化趋势的影响因素和作用边界







[1] 陈国权. (2008). 复杂变化环境下人的学习能力:概念、模型、测量及影响. 中国管理科学, 16(1), 147-157.
[2] 陈文平, 段锦云, 田晓明. (2013). 员工为什么不建言: 基于中国文化视角的解析. 心理科学进展, 21(5), 905-913.
[3] 邓今朝, 喻梦琴, 丁栩平. (2018). 员工建言行为对团队创造力的作用机制. 科研管理, 39(12), 171-178.
[4] 颜静, 张旭, 邵芳. (2017). 员工挑战型组织公民行为与主管绩效评价--主管的组织承诺的调节作用. 管理评论, 29(04), 134-142.
[5] Ashforth, B. E.(2012). The role of time in socialization dynamics. . In C. R. Wanberg (Ed.), The Oxford handbook of organizational socialization (Vol. 4, pp. 1-31)Oxford, United Kingdom: Oxford University Press.
[6] Ashforth, B. E., & Lee, R. T.(1997). Burnout as a process: Commentary on cordes, dougherty and blum. Journal of Organizational Behavior, 18(6), 703-708.
doi: 10.1002/(ISSN)1099-1379URL
[7] Benzinger, D.(2016). Organizational socialization tactics and newcomer information seeking in the contingent workforce. Personnel Review, 45(4), 743-763.
doi: 10.1108/PR-06-2014-0131URL
[8] Bishop, J. W., & Scott, K. D.(2000). An examination of organizational and team commitment in a self-directed team environment. Journal of Applied Psychology, 85(3), 439-450.
doi: 10.1037/0021-9010.85.3.439pmid: 10900817
[9] Blakely, G. L., Andrews, M. C., & Fuller, J.(2003). Are chameleons good citizens? A longitudinal study of the relationship between self-monitoring and organizational citizenship behavior. Journal of Business and Psychology, 18(2), 131-144.
doi: 10.1023/A:1027388729390URL
[10] Blumberg, M., & Pringle, C. D.(1982). The missing opportunity in organizational research: Some implications for a theory of work performance. The Academy of Management Review, 7(4), 560-569.
doi: 10.2307/257222URL
[11] Bolino, M. C., Harvey, J., & Bachrach, D. G.(2012). A self-regulation approach to understanding citizenship behavior in organizations. Organizational Behavior & Human Decision Processes, 119(1), 126-139.
[12] Chuang, Y., Chiang, H., & Lin, A.(2019). Helping behaviors convert negative affect into job satisfaction and creative performance: The moderating role of work competence. Personnel Review, 48(6), 1530-1547.
doi: 10.1108/PR-01-2018-0038URL
[13] Boswell, W. R., Shipp, A. J., Payne, S. C., & Culbertson, S. S.(2009). Changes in newcomer job satisfaction over time: Examining the pattern of honeymoons and hangovers. Journal of Applied Psychology, 94(4), 844-858.
doi: 10.1037/a0014975pmid: 19594229
[14] Cooper-Thomas, H. D., & Burke, S. E.(2012). Newcomer proactive behavior:Can there be too much of a good thing?. In C. Wanberg (Ed.), The Oxford handbook of organizational socialization (Vol. 2, pp. 1-26). New York: Oxford University Press.
[15] Cross, S. E., Bacon, P. L., & Morris, M. L.(2000). The relational-interdependent self-construal and relationships. Journal of Personality and Social Psychology, 78(4), 791-808.
pmid: 10794381
[16] Dalal, R. S., Bhave, D. P., & Fiset, J.(2014). Within-person variability in job performance: A theoretical review and research agenda. Journal of Management, 40(5), 1396- 1436.
doi: 10.1177/0149206314532691URL
[17] Donaldson, S. I., Ensher, E. A., & Grant-Vallone, E. J.(2000). Longitudinal examination of mentoring relationships on organizational commitment and citizenship behavior. Journal of Career Development, 26(4), 233-249.
[18] Fang, R., Duffy, M. K., & Shaw, J. D.(2011). The organizational socialization process: Review and development of a social capital model. Journal of Management, 37(1), 127-152.
doi: 10.1177/0149206310384630URL
[19] Ganesh, M. P., & Gupta, M.(2010). Impact of virtualness and task interdependence on extra-role performance in software development teams. Team Performance Management, 16(3-4), 169-186.
[20] Glomb, T. M., Bhave, D. P., Miner, A. G., & Wall, M.(2011). Doing good, feeling good: Examining the role of organizational citizenship behaviors in changing mood. Personnel Psychology, 64(1), 191-223.
doi: 10.1111/peps.2011.64.issue-1URL
[21] Hafenbrack, A. C., Cameron, L. D., Spreitzer, G. M., Zhang, C., Noval, L. J., & Shaffakat, S.(2020). Helping people by being in the present: Mindfulness increases prosocial behavior. Organizational Behavior and Human Decision Processes, 159, 21-38.
doi: 10.1016/j.obhdp.2019.08.005URL
[22] Hong, W., & Gajendran, R. S.(2018). Explaining dyadic expertise use in knowledge work teams: An opportunity- ability-motivation perspective. Journal of Organizational Behavior, 39(6), 796-811.
doi: 10.1002/job.v39.6URL
[23] Ilies, R., Scott, B. A., & Judge, T. A.(2006). The interactive effects of personal traits and experienced states on intraindividual patterns of citizenship behavior. Academy of Management Journal, 49(3), 561-575.
doi: 10.5465/amj.2006.21794672URL
[24] Jones, S. L., & Shah, P. P.(2016). Diagnosing the locus of trust: A temporal perspective for trustor, trustee, and dyadic influences on perceived trustworthiness. Journal of Applied Psychology, 101(3), 392-414.
doi: 10.1037/apl0000041URL
[25] Judge, T. A., & Piccolo, R. F.(2004). Transformational and transactional leadership: A meta-analytic test of their relative validity. Journal of Applied Psychology, 89(5), 755-768.
doi: 10.1037/0021-9010.89.5.755URL
[26] Kim, Y. J., van Dyne, L., Kamdar, D., & Johnson, R. E.(2013). Why and when do motives matter? An integrative model of motives, role cognitions, and social support as predictors of OCB. Organizational Behavior and Human Decision Processes, 121(2), 231-245.
doi: 10.1016/j.obhdp.2013.03.004URL
[27] Koopman, J., Lanaj, K., & Scott, B. A.(2016). Integrating the bright and dark sides of OCB: A daily investigation of the benefits and costs of helping others. Academy of Management Journal, 59(2), 414-435.
doi: 10.5465/amj.2014.0262URL
[28] Koys, D. J.(2001). The effects of employee satisfaction, organizational citizenship behavior, and turnover on organizational effectiveness: A unit-level, longitudinal study. Personnel Psychology, 54(1), 101-114.
doi: 10.1111/peps.2001.54.issue-1URL
[29] Lavy, S., & Littman-Ovadia, H.(2016). My better self: Using strengths at work and work productivity, organizational citizenship behavior, and satisfaction. Journal of Career Development, 44(2), 95-109.
doi: 10.1177/0894845316634056URL
[30] Louis, M. R.(1980). Surprise and sense making: What newcomers experience in entering unfamiliar organizational settings. Administrative Science Quarterly, 25(2), 226-251.
pmid: 10247029
[31] Marinova, S. V., Cao, X., & Park, H.(2019). Constructive organizational values climate and organizational citizenship behaviors: a configurational view. Journal of Management, 45(5), 2045-2071.
doi: 10.1177/0149206318755301
[32] Methot, J. R., Lepak, D., Shipp, A. J., & Boswell, W. R.(2016). Good citizen interrupted: Calibrating a temporal theory of citizenship behavior. Academy of Management Review, 42(1), 10-31.
doi: 10.5465/amr.2014.0415URL
[33] Ng, T. W. H., & Feldman, D. C.(2010). Organizational tenure and job performance. Journal of Management, 36(5), 1220-1250.
doi: 10.1177/0149206309359809URL
[34] Organ, D. W.(1997). Organizational citizenship behavior: It's construct clean-up time. Human Performance, 10(2), 85-97.
doi: 10.1207/s15327043hup1002_2URL
[35] Pinder, C. C., & Schroder, K. G.(2001). Personnel transfers and employee development. Research in Personnel and Human Resources Management, 2, 187-218.
[36] Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D.(2009). Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94(1), 122- 141.
doi: 10.1037/a0013079pmid: 19186900
[37] Raver, J. L., Ehrhart, M. G., & Chadwick, I. C.(2012). The emergence of team helping norms: Foundations within members' attributes and behavior. Journal of Organizational Behavior, 33(5), 616-637.
doi: 10.1002/job.772URL
[38] Rioux, S. M., & Penner, L. A.(2001). The causes of organizational citizenship behavior: A motivational analysis. Journal of Applied Psychology, 86(6), 1306-1314.
pmid: 11768072
[39] Sessions, H., Nahrgang, J. D., Newton, D. W., & Chamberlin, M.(2020). I'm tired of listening: The effects of supervisor appraisals of group voice on supervisor emotional exhaustion and performance. Journal of Applied Psychology, 105(6), 619-636.
doi: 10.1037/apl0000455pmid: 31613116
[40] Settoon, R. P., & Mossholder, K. W.(2002). Relationship quality and relationship context as antecedents of person- and task-focused interpersonal citizenship behavior. Journal of Applied Psychology, 87(2), 255-267.
doi: 10.1037/0021-9010.87.2.255URL
[41] Strojny, P., Kossowska, M., & Strojny, A.(2016). Search for expectancy-inconsistent information reduces uncertainty better: The role of cognitive capacity. Frontiers in Psychology, 7(1), 1-12.
[42] Sumi, J.(2014). Transformational leadership and psychological empowerment: Determinants of organizational citizenship behavior. South Asian Journal of Global Business Research, 3(1), 18-35.
doi: 10.1108/SAJGBR-04-2012-0036URL
[43] Tepper, B. J., Duffy, M. K., Hoobler, J., & Ensley, M. D.(2004). Moderators of the relationships between coworkers' organizational citizenship behavior and fellow employees' attitudes. Journal of Applied Psychology, 89(3), 455-465.
doi: 10.1037/0021-9010.89.3.455URL
[44] Thompson, J. A.(2005). Proactive personality and job performance: A social capital perspective. Journal of Applied Psychology, 90(5), 1011-1017.
pmid: 16162073
[45] Valero, D., & Hirschi, A.(2019). To hangover or not: Trajectories of job satisfaction in adolescent workforce newcomers. European Journal of Work and Organizational Psychology, 28(2), 150-163.
doi: 10.1080/1359432X.2018.1564278URL
[46] Vigoda-Gadot, E., & Angert, L.(2007). Goal setting theory, job feedback, and OCB: Lessons from a longitudinal study. Basic and Applied Social Psychology, 29(2), 119-128.
doi: 10.1080/01973530701331536URL
[47] Wesche, J. S., & Teichmann, E.(2016). Status matters: The moderating role of perceived newcomer status in leader and coworker influences on challenging organizational citizenship behaviour. German Journal of Human Resource Management, 30(3-4), 267-286.
doi: 10.1177/2397002215626893URL
[48] Zhu, J., Wanberg, C. R., Harrison, D. A., & Diehn, E. W.(2016). Ups and downs of the expatriate experience? Understanding work adjustment trajectories and career outcomes. Journal of Applied Psychology, 101(4), 549-568.
doi: 10.1037/apl0000073URL




[1]杨建锋, 郭晓虹, 明晓东. 工作场所中的助人决策过程[J]. 心理科学进展, 2022, 30(1): 15-31.
[2]张霞, 雷怡, 王福顺. 催产素、孕激素和雌激素对厌恶的影响及其神经生理机制[J]. 心理科学进展, 2022, 30(1): 85-97.
[3]柯金宏, 汪波. 有氧运动对记忆的影响及其神经生物学机制[J]. 心理科学进展, 2022, 30(1): 115-128.
[4]干加裙, 王恩国. 自闭症谱系障碍个体的注意解离[J]. 心理科学进展, 2022, 30(1): 129-140.
[5]艾攀, 戴艳. 心理学视角下的道德损伤[J]. 心理科学进展, 2022, 30(1): 168-178.
[6]李稚, 朱春红. 双模态情感分析的弹幕网络视频平台营销策略[J]. 心理科学进展, 2021, 29(9): 1561-1575.
[7]寇东晓, 顾文涛. 定向遗忘的编码加工机制[J]. 心理科学进展, 2021, 29(9): 1599-1606.
[8]刘炜, 郑鹏, 谷淇, 王春辉, 赵亚军. 三数值加工系统假说:数值加工机制新探[J]. 心理科学进展, 2021, 29(9): 1607-1616.
[9]王琳, 王志丹, 王泓婧. 孤独症儿童动作发展障碍的神经机制[J]. 心理科学进展, 2021, 29(7): 1239-1250.
[10]隋雪, 史汉文, 李雨桐. 语言加工过程中的观点采择及其认知机制[J]. 心理科学进展, 2021, 29(6): 990-999.
[11]黄元娜, 李云箫, 李纾. 为什么被选的和被拒的会是同一个备择选项?[J]. 心理科学进展, 2021, 29(6): 1010-1021.
[12]张照, 张力为, 龚然. 视觉工作记忆的过滤效能[J]. 心理科学进展, 2021, 29(4): 635-651.
[13]周爱保, 胡砚冰, 周滢鑫, 李玉, 李文一, 张号博, 郭彦麟, 胡国庆. 听而不“闻”?人声失认症的神经机制[J]. 心理科学进展, 2021, 29(3): 414-424.
[14]丛凤娇, 陈宝国. 第二语言学习者形态复杂词的加工机制[J]. 心理科学进展, 2021, 29(3): 438-439.
[15]程羽慧, 袁祥勇, 蒋毅. 社会互动加工的认知特性及脑机制——第三人称的视角[J]. 心理科学进展, 2021, 29(3): 472-480.





PDF全文下载地址:

http://journal.psych.ac.cn/xlkxjz/CN/article/downloadArticleFile.do?attachType=PDF&id=5663
相关话题/组织 心理 科学 环境 工作