让建言更多含金量：员工建言质量的前因机制

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江静¹, 董雅楠²(

), 李艳³, 杨百寅²

¹北京第二外国语学院旅游科学学院, 北京 100024
²清华大学经济管理学院, 北京 100084
³北京师范大学政府管理学院, 北京100875

收稿日期:2019-10-09出版日期:2020-07-15发布日期:2020-05-21
通讯作者:董雅楠E-mail:dongyn.15@sem.tsinghua.edu.cn

基金资助:* 国家自然科学基金项目(71802008)资助

More valuable voice: The antecedent mechanisms of employee voice quality

JIANG Jing¹, DONG Yanan²(

), LI Yan³, YANG Baiyin²

¹School of Tourism Sciences, Beijing International Studies University, Beijing 100024, China
²School of Economics and Management, Tsinghua University, Beijing 100084, China
³School of Government, Beijing Normal University, Beijing 100875, China

Received:2019-10-09Online:2020-07-15Published:2020-05-21
Contact:DONG Yanan E-mail:dongyn.15@sem.tsinghua.edu.cn

摘要/Abstract

摘要： 员工高质量的建议是企业提质增效的重要途径。然而, 以往研究主要聚焦在员工的“建言参与”和“建言数量”上, 忽略了一个最本质的问题——员工的建言质量如何?为解决这一关键问题, 分别从员工建言质量的内涵、测量、前因机制的角度构建一个关于员工建言质量的系统研究。研究一基于扎根理论, 探讨员工建言质量的内涵与结构, 开发员工建言质量的测量工具; 研究二是基于内隐建言理论, 从个体和团队两个层面探讨员工与领导的批判性思维对员工建言质量的影响机制。理论贡献在于推动员工建言质量的理论构建, 拓展批判性思维理论、内隐建言理论的应用。

图/表 6

表1建言行为测量工具表

****	测量内容	关注重点
van Dyne & Lepine (1998)	员工建言行为	员工建言的参与
van Dyne et al.(2003)	默许性建言、防御性建言及亲社会性建言	员工建言的动机
Liu et al.(2010)	向领导建言行为、向同事建言行为	员工建言的对象
段锦云, 凌斌(2011)	顾全大局型建言、自我冒进型建言	员工建言的动机
Liang et al.(2012)	员工促进性建言、抑制性建言	员工建言内容对企业有利性的具体体现
Maynes & Podsakoff (2014)	支持性建言、建设性建言、防御性建言、破坏性建言	员工建言内容对企业有利性的具体体现

表1建言行为测量工具表

****	测量内容	关注重点
van Dyne & Lepine (1998)	员工建言行为	员工建言的参与
van Dyne et al.(2003)	默许性建言、防御性建言及亲社会性建言	员工建言的动机
Liu et al.(2010)	向领导建言行为、向同事建言行为	员工建言的对象
段锦云, 凌斌(2011)	顾全大局型建言、自我冒进型建言	员工建言的动机
Liang et al.(2012)	员工促进性建言、抑制性建言	员工建言内容对企业有利性的具体体现
Maynes & Podsakoff (2014)	支持性建言、建设性建言、防御性建言、破坏性建言	员工建言内容对企业有利性的具体体现

表2建言内容维度划分表

出处	重要性	可行性
Whiting et al. (2012)		内容涉及解决措施
Burris et al. (2017)	建议内容所涉及问题的重要性	达到建议预期实施效果所需的资源、达到建议预期实施效果所需的相互依赖关系
Xu et al. (2019)	建议内容所涉及问题的重要性

表2建言内容维度划分表

出处	重要性	可行性
Whiting et al. (2012)		内容涉及解决措施
Burris et al. (2017)	建议内容所涉及问题的重要性	达到建议预期实施效果所需的资源、达到建议预期实施效果所需的相互依赖关系
Xu et al. (2019)	建议内容所涉及问题的重要性

图1建言质量四象限图

图2建言质量形成机制理论模型

图3员工批判性思维对员工建言质量的影响机制图

图4领导批判性思维对员工建言质量的跨层影响机制图

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