Prof. James Y. L. THONG
Chair Professor, Information Systems,
Michael Jebsen Professor of Business jthong@ust.hk

Personal Homepage


Academic qualification
PhD 1997 National University of Singapore, Information Systems
M.Sc. 1992 National University of Singapore, Information Systems
B.Sc. (Hons.) 1989 National University of Singapore, Computer Science
B.Sc. 1988 National University of Singapore, Computer Science

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ACADEMIC AND PROFESSIONAL EXPERIENCEMichael Jebsen Professor of Business, HKUST, 2017 - present
Head of ISOM, HKUST, 2011 - 2017
Deputy Head of ISOM, HKUST, 2005 - 2011
Co-Director, Dual Degree Program in Technology and Management (BEng & BBA), 2010 - 2016
Chair Professor of ISOM, HKUST, 2012 -present
Professor of ISOM, HKUST, 2008 - 2012
Associate Professor of ISMT, HKUST, 2002 - 2008
Assistant Professor of ISMT, HKUST, 1997 - 2002
Analyst, Technological Planning Dept. DBS Bank, Singapore, 1989-1990

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SELECTED PUBLICATIONS ArticlesNg, K.C., Zhang, X., Thong, J.Y.L., and Tam, K.Y. "Protecting against threats to information security: An attitudinal ambivalence perspective," Journal of Management Information Systems, 38, 3, 2021, 732-764.
Chan, F.K.Y., Thong, J.Y.L., Brown, S.A., and Venkatesh, V. "Service design and citizen satisfaction with e-government services: A multidimensional perspective," Public Administration Review, 81, 5 (2021), 874–894.
Hong, W., Chan, F.K.Y., and Thong, J.Y.L., "Drivers and inhibitors of Internet privacy concern: A multidimensional development theory perspective,"Journal of Business Ethics, 168, 3, 2021, 539-564
Hong, W., Cheung, M.Y.M., and Thong, J.Y.L., "The impact of animated banner ads on online consumers: A feature-level analysis using eye tracking,"Journal of the Association for Information Systems, 22, 1, 2021, 204-245
Venkatesh, V., Thong, J.Y.L., Chan, F.K.Y., Hoelhe, H., and Spohrer, K., "How agile software development methods reduce work exhaustion: Insights on role perceptions and organizational skills,"Information Systems Journal, 30, 4, 2020, 733-761
Venkatesh, V., Sykes, T., Chan, F.K.Y.,Thong, J.Y.L., and Hu, P.J.H., "Children's internet addiction, family-to-work conflict, and job outcomes: A study of parent-child dyads,"MIS Quarterly, 43, 3, 2019, 903-927
Maruping, L.M., Venkatesh, V., Thong, J.Y.L., and Zhang, X., "A risk mitigation framework for information technology projects: A cultural contingency perspective,"Journal of Management Information Systems (JMIS), 36, 1, 2019, 120-157
Cheung, M.Y.M., Hong, W., andThong, J.Y.L., "Effects of animation on attentional resources of online consumers,"Journal of the Association for Information Systems (JAIS), 18, 8, 2017, 605-632
Xu, X.,Thong, J.Y.L., and Tam, K.Y., “Winning back technology disadopters: Testing a technology re-adoption model in the context of mobile Internet services,”Journal of Management Information Systems (JMIS), 34, 1, 2017, 102-140
Venkatesh, V.,Thong, J.Y.L., and Xu, X., "Unified theory of acceptance and use of technology: A synthesis and the road ahead,"Journal of the Association for Information Systems, 17, 5, 2016, 328–376
Venkatesh, V.,Thong, J.Y.L., Chan, F.K.Y., and Hu, P.J.H., "Managing citizens’ uncertainty in e-government services: The mediating and moderating roles of transparency and trust,"Information Systems Research, 27, 1, 2016, 87-111
Xu, X.,Thong, J.Y.L., and Venkatesh, V., "Effects of ICT service innovation and complementary strategies on brand equity and customer loyalty in a consumer technology market,"Information Systems Research, 25, 4, 2014, 710-729
Hong, W., Chan, F.K.Y.,Thong, J.Y.L., Chasalow, L., and Dhillon, G., "A framework and guidelines for context-specific theorizing in information systems research,"Information Systems Research, 25, 1, 2014, 111-136
Hong, W. andThong, J.Y.L., "Internet privacy concerns: An integrated conceptualization and four empirical studies,"MIS Quarterly, 37, 1, 2013, 275-298
Venkatesh, V.,Thong, J.Y.L., and Xu, X., "Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology,"MIS Quarterly, 36, 1, 2012, 157-178
Hong, W.,Thong, J.Y.L., Chasalow, L., and Dhillon, G., "User acceptance of agile information systems: A model and empirical test," Journal of Management Information Systems, 28, 1, 2011, 235-272
Venkatesh, V.,Thong, J.Y.L., Chan, F.K.Y., Hu, P.J.H., and Brown, S.A., "Extending the two-stage information systems continuance model: Incorporating UTAUT predictors and the role of context,”Information Systems Journal, 21, 6, 2011, 527-555
Thong, J.Y.L., Venkatesh, V., Xu, X., Hong, S.J., and Tam, K.Y., "Consumer acceptance of personal information and communication technology services,"IEEE Transactions on Engineering Management, 58, 4, 2011, 613-625
Chan, F.K.Y.,Thong, J.Y.L., Venkatesh, V., Brown, S.A., Hu, P.J.H., and Tam, K.Y., "Modeling citizen satisfaction with mandatory adoption of an e-government technology,”Journal of the Association for Information Systems, 11, 10, 2010, 519–549
Hu, P.J.H., Brown, S.A.,Thong, J.Y.L., Chan, F.K.Y., and Tam, K.Y., "Determinants of service quality and continuance intention of online services: The case of eTax,"Journal of the American Society for Information Science and Technology, 60, 2, 2009, 292-306
Hong, W.,Thong, J.Y.L., and Tam, K.Y., "How do Web users respond to non-banner-ads animation? The effects of task type and user experience,"Journal of the American Society for Information Science and Technology, 58, 10, 2007, 1467-1482
Hong, S.J.,Thong, J.Y.L., and Tam, K.Y., "Understanding continued information technology usage behavior: A comparison of three models in the context of mobile Internet,"Decision Support Systems, 42, 3, 2007, 1819-1834
Thong, J.Y.L., Hong, S.J., and Tam, K.Y., "The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance,"International Journal of Human-Computer Studies, 64, 9, 2006, 799-810
Hong, W.,Thong, J.Y.L., and Tam, K.Y., "The effects of information format and shopping task on consumers' online shopping behavior: A cognitive fit perspective,"Journal of Management Information Systems, 21, 3, 2004, 151-188
Hong, W.,Thong, J.Y.L., and Tam, K.Y., "Does animation attract online users' attention? The effects of flash on information search performance and perceptions,"Information Systems Research, 15, 1, 2004, 60-86
Hong, W.,Thong, J.Y.L., and Tam, K.Y., "Design of product listing pages on e-commerce websites: An examination of presentation mode and information format,"International Journal of Human-Computer Studies, 61, 4, 2004, 481-503
Peace, A.G., Galletta, D.F., andThong, J.Y.L., "Software piracy in the workplace: A model and empirical test,"Journal of Management Information Systems, 20, 1, 2003, 153-177
Thong, J.Y.L., Hong, W., and Tam, K.Y., "Understanding user acceptance of digital libraries: What are the roles of interface characteristics, organizational context, and individual differences?"International Journal of Human-Computer Studies, 57, 3, 2002, 215-242
Hong, W.,Thong, J.Y.L., Wong, W.M., and Tam, K.Y., "Determinants of user acceptance of digital libraries: An empirical examination of individual differences and system characteristics,"Journal of Management Information Systems, 18, 3, 2001, 97-124
Thong, J.Y.L., Yap, C.S., and Seah, K.L., "Business process reengineering in the public sector: The case of the Housing Development Board in Singapore,"Journal of Management Information Systems, 17, 1, 2000, 245-270
Thong, J.Y.L., "An integrated model of information systems adoption in small businesses,"Journal of Management Information Systems, 15, 4, 1999, 187-214
Thong, J.Y.L., and Yap, C.S., "Testing an ethical decision-making theory: The case of softlifting,"Journal of Management Information Systems, 15, 1, 1998, 213-237
Thong, J.Y.L., Yap, C.S., and Raman, K.S., "Top management support, external expertise and information systems implementation in small businesses,"Information Systems Research, 7, 2, 1996, 248-267
Thong, J.Y.L., Yap, C.S.; and Raman, K.S., "Engagement of external expertise in information systems implementation,"Journal of Management Information Systems, 11, 2, 1994, 209-231
Yap, C.S.,Thong, J.Y.L., and Raman, K.S., "Effect of government incentives on computerization in small business,"European Journal of Information Systems, 3, 3, 1994, 191-206

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SERVICE ACTIVITIES WITHIN PROFESSIONSenior Editor,MIS Quarterly(2017-present)
Associate Editor,Information Systems Research(2010-2013)
Associate Editor,MIS Quarterly Special Issue on IS Offshoring(2006-2007)
Associate Editor,MIS Quarterly(2003-2005)
Guest Editor forDecision Support Systems(2001, 2009),International Journal of Electronic Commerce(2009),Journal of Organizational Computing and Electronic Commerce(2001),Journal of Global Information Management(2001, 2009)
Member, Business Studies Panel of the Hong Kong Research Grants Council (2015-2020)
Panels Co-Chair, ICIS2021, Austin, Texas, USA
Program Co-Chair, PACIS2020, Dubai, UAE
Track Co-Chair, ICIS2019, Munich, Germany
Doctoral Consortium Faculty, PACIS2018, Yokohama, Japan
Doctoral Consortium Faculty,PACIS2016, Chiayi, Taiwan
Mid-Career Faculty Mentor,ICIS2015, Fort Worth, USA
Track Co-Chair,ICIS2014, Auckland, New Zealand
Doctoral Consortium Faculty Mentor,ICIS2013, Milan, Italy
Program Co-Chair,PACIS2013, Jeju Island, South Korea
Doctoral Consortium Co-Chair,PACIS2012, Ho Chi Minh, Vietnam
Junior Faculty Consortium Co-Chair,ICIS2011, Shanghai, China
Doctoral Consortium Faculty,PACIS2011, Brisbane, Australia
Doctoral Consortium Faculty,PACIS2010, Taipei, Taiwan
Council Member,Association for Information Systems(2006-2008)
Program Co-Chair,PACIS2007, Auckland, New Zealand
Junior Faculty Consortium Counselor,ICIS2007, Montreal, Canada
Track Co-Chair/Senior Editor,ICIS2006, Milwaukee, USA
Doctoral Consortium Co-Chair,PACIS2005, Bangkok, Thailand
Program Co-Chair,HKMR2005, Hong Kong
Doctoral Consortium Faculty,PACIS2003, Adelaide, Australia
Organizing Chair,PACIS2000, Hong Kong

SERVICE ACTIVITIES WITHIN COLLEGEUniversity Appointments and Substantiation Committee (UASC), 2020-2023
Council Honorary Awards Committee, 2019-2021
Business School’s Chair Professor Nomination Committee, 2017, 2019
University Senate, 2011-2017
Senate Research Committee, 2015-2017
University Administrative Committee on Research Infrastructure (CORI), 2015-2016
Business School Administrative Committee (SAC), 2005-2017
Co-Director,Dual Degree Program in Technology and Management (BEng & BBA), 2010-2016
Business School Appointments and Substantiation Committee (SASC) Chair, 2019-2020
Business School Appointments and Substantiation Committee (SASC), 2007-2011, 2017-2019
University Scholarship Committee, 2003-2006
PROFESSIONAL ASSOCIATION MEMBERSHIPSACM
AIS
DSI
INFORMS

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RESEARCH INTERESTS Technology adoption and implementation
Electronic government (e-government)
Human-computer interaction
Computer ethics (information privacy, security, and software piracy)
IT in small business

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HONORSTop 2% of Scientists in the World based on Scopus database (Ioannidis et al., PLoS Biology, 2019, 2020) [Ranked 58th (excluding self-citations) and 63rd (all citations) out of 16,581 faculty in field of "Information Systems"]
Listed in every issue of University of Arizona’s “The H Index for Management Information Systems” (2010, 2012, 2015, 2017, 2019, 2020)
Listed in H Index for Computer Science (2020, 2021)
AIS Technology Challenge Award--for converting PACIS2020 into a virtual conference, 2020
Ranked 34th in Top 100 IS Researchers who published in ISR, MISQ, JMIS (1990-2019); ranked 3rd outside North America
HKUST Faculty Recognition Award for exceptional achievements, Dec 2017
Hong, Thong, and Tam (DSS 2006) is #3 in the Top-10 classic papers for "Human Computer Interaction" (10 most cited papers published 10 years ago), Google Scholar Classic Papers 2017
Winner of JOM Ambassador Award for interdisciplinary research (2012-2016), presented at AoM in Aug 2017
Recipient ofAssociation for Information Systems (AIS) Fellow Award, inducted at ICIS in December 2016
Ranked 33rd in Top 100 IS Researchers who published inISR, MISQ, JMIS(1990-2014); ranked 3rd outside North America
Finalist forJOMJack Meredith Best Paper Award 2012, presented byAoMin Aug 2013
ISRBest Associate Editor Award 2011, presented byINFORMSInformation Systems Society in Nov 2012
Ranked 41st in Top 100 IS Researchers who published inISR, MISQ, JMIS(1990-2009)
Top 30 IS Researchers who published inISR,MISQ,JMIS(2001-2005)
Ranked 34th in IS Faculty Research Productivity inISR,MISQ,JMIS(2003-2007)
The Franklin Prize for Teaching Excellence, HKUST Business School, 2003
Runner-up for The Franklin Prize for Teaching Excellence, HKUST Business School, 2001