zhangmin792002@tju.edu.cn
企业管理
未公开
教授
质量管理-北洋****.青年骨干教师计划

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成本导向的网络零售业服务补救策略研究

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B2C环境下网络零售商服务补救系统对组织绩效的影响机理研究

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多变量自相关过程的统计过程控制方法研究

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质量管理与质量工程

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多变量自相关过程的异常识别方法研究

An empirical investigation of service recovery in e-retailing: An operations management perspective

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Development and validation of a measurement instrument for assessing quality management practices in hospitals.

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Earphone terminal quality improvement through sequential experimental design

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The Poisson INAR(1) one-sided EWMA chart with estimated parameters

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E-service quality perceptions: an empirical analysis in Chinese e-retailing industry

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A Review of Analysis of Dynamic Response in Design of Experiments

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Comprehensive six sigma application - A case study.

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A study of key success factors of service enterprises in China

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Reducing voluntary turnover rate of dispatched employees by the DMAIC process

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Exponential CUSUM charts with estimated control limits

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自相关计数过程单侧EWMA控制图及性能分析

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A modified multivariate process capability index using principal component analysis

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Performance of cumulative count of conforming chart of variable sampling intervals with estimated control limits.

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Directed control charts for detecting the shape changes from linear profiles to quadratic profiles.

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Service quality evaluation of car rental industry in China

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Geometric charts with estimated control limits

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Multivariate process monitoring and fault identification using multiple decision tree classifiers