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Satisfaction with child health services in the non-government sector of Hong Kong: Consumer evaluati

香港中文大学 辅仁网/2017-06-25

Satisfaction with child health services in the non-government sector of Hong Kong: Consumer evaluation
Publication in refereed journal


香港中文大学研究人员 ( 现职)
程思雅教授 (那打素护理学院)


全文


引用次数
Scopushttp://aims.cuhk.edu.hk/converis/portal/Publication/2Scopus source URL

其它资讯

摘要There is increasing emphasis on community-based health care. Evaluation of both government and non-government maternal and child care services in Hong Kong is a key objective for future development. The Kwun Tong Community Health Project, one of the Government's subsidy services, aim is to help in the rapid growth of the community so as to recognize needs, and to resolve health care issues. The present paper examines the findings of a consumer evaluation of three community health centers in the Kwun Tong Community Health Project, regarding clients' satisfaction towards the accessibility, information, use, medical consultation, perceptions of health problems of infants and cost of services provided. There was overall satisfaction expressed by the clients regarding health maintenance officers and the services provided. Provision of comprehensive family-focused care, including child and women's health was highly recommended. Parents' participation in decision-making about care and discussion about the child's health care plan were recognized as important issues to consider. Provision of play facilities and more flexible hours of operation were found to be beneficial in improving client's satisfaction. Finally, continuing education of the health maintenance officers was recognized as pertinent for them to update their knowledge while providing health education to the clients.

着者Chan S.S.-C., Twinn S.
期刊名称Nursing and Health Sciences
出版年份http://aims.cuhk.edu.hk/converis/portal/Publication/2003
月份6
日期1
卷号5
期次http://aims.cuhk.edu.hk/converis/portal/Publication/2
出版社Blackwell Publishing Inc.
出版地United Kingdom
页次165 - 173
国际标準期刊号1441-0745
语言英式英语

关键词Child health, Community, Education, Evaluation, Hong Kong, Non-government sector

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