刘春Chun (Lucy) LIU
sinoliuchun@163.com


研究领域 Research Area
技术采用Technology adoption
客户体验 Customer experience
消费者行为 Consumer behavior
社交媒体 Social media
主讲课程 Areas of Teaching Expertise：
旅游消费者行为学 Consumer behavior in tourism
辅讲课程Areas as a Teaching Assistant：
酒店及旅游业的科技战略Technology strategy in hospitality & tourism
旅游：中国与世界Tourism: China and the world
当代旅游问题Contemporary issues in tourism
研究方法 Research method


教育背景 Academic Qualifications
2016/08-2019/09 香港理工大学 The Hong Kong Polytechnic University 博士 PhD
2013/09-2016/06 山东大学 Shandong University 硕士 MPhil
2009/09-2013/06 山东大学 Shandong University 学士 Bachelor
专业资格 Professional Qualifications
Certified Hospitality Educator issued by American Hotel & Lodging Educational Institute
Certification in Hotel Industry Analytics issued by American Hotel & Lodging Educational Institute
科研成果 Publications
Liu, C., Hung, K., Wang, D., & Wang, S. Determinants of self-service technology adoption and implementation in hotels: The case of China. Journal of Hospitality Marketing & Management. (Accepted, SSCI)
Liu, X., Mehraliyev, F., Liu, C., & Schuckert, M. The roles of social media in tourists’ actual choices of travel components. Tourist Studies. (Accepted, SSCI, corresponding author)
Liu, C., & Hung, K. (2020). Self-service technology preference during hotel service delivery: A comparison of hoteliers and customers. ENRER 2020: The 27^th Annual eTourism Conference, January 8-10, 2020, UK. (Accepted)
Liu, C., & Hung, K. (2019). Customer segmentation and sequence of hotel service channel choice. International conference on tourism and retail service management 2019, October 27-28, 2019, Tianjin, China.
Liu, C., & Sun, N. (2019). Cultural distance or physical distance? Distance decay and international tourist behavior. 2019年《旅游学刊》中国旅游研究年会, October 26-27, 2019,Tianjin, China.
Liu, C., & Hung, K. (2019). Understanding self-service technology in hotels in China: Technology affordances and constraints. In Pesonen, J, & Neidhardt, J (Eds.). Information and Communication Technologies in Tourism 2019 (pp. 225-236): Springer.
Liu, C. Customer experience with the application of self-service technology in hotels in China. In Lalicic, Leung, & Kokkinaki (Eds.). Proceedings of ENTER2019 PhD Workshop (pp. 46-50), January 29, 2019, Nicosia, Cyprus.
Liu, C. & Hung, K. Conceptual framework for robot adoption by hotels. The 24th Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism, January 3-5, 2019, Houston, Texas, USA.
Mehraliyev, F. Liu,X., Liu, C., & Schuckert, M. What affects tourists’ use of social media in decision making regarding travel components?. The 24th Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism, January 3-5, 2019, Houston, Texas, USA.
Liu, C. & Hung, K. Chinese acceptance of self-service technology in the hospitality industry from the practitioners’ perspective. The 16th APacCHRIE Conference Innovation and Sustainability, May31-June2, 2018, Guangzhou, China.
Mehraliyev, F. Liu,X., Liu, C., & Schuckert, M. The role of user generated content in tourists ‘actual behavior. The 3^rd Global Tourism and Hospitality Conference, June5-7, 2017, Hong Kong.