张敏
市场营销系 教授
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电子邮箱：zhangmin792002@126.com
研究方向：服务质量、服务营销、运营管理

个人简介
研究成果
研究项目
学术与社会服务
【个人简介】
张敏博士于2006年获天津大学管理科学与工程专业博士学位，主要讲授课程包括：《服务营销》、《服务管理与顾客满意度》、《运营管理》、《质量管理》。主要研究领域为服务营销、服务质量、质量管理、运营管理。承担多项国家纵向课题，其中包括国家自然科学基金项目、教育部人文社科项目、教育部新博士点基金新教师项目和天津大学北洋****等自主创新项目。研究成果发表在 系统工程学报、计算机集成制造系统、Journal of Business Ethics, International Journal of Production Economics, The Service Industries Journal, Electronic Commerce Research and Applications, Information Systems Frontiers, Total Quality Management & Business Excellence等期刊。目前是 系统工程理论与实践、管理学报、International Journal of Production Economics, European Journal of Marketing, Total Quality Management & Business Excellence等多个期刊审稿人。另外，把最新的服务质量和质量管理理念和方法应用于实践，与中国银行、联想集团、天津西门子电气传动、上海宝钢、戴尔、一汽集团、太钢、中航集团等知名企业进行过服务质量或质量管理方面的项目合作和管理咨询。
【教育与工作经历】
时间
单位
学位/职务

2003.9-2006.6
天津大学管理与科学工程专业
博士

2006.7-2008.6
天津大学管理与经济学部
讲师

2008.6-2014.6
天津大学管理与经济学部
副教授

2010.8-2011.8
美国弗吉尼亚理工大学
访问****

2014.6-至今
天津大学管理与经济学部
教授

2017.8-2018.8
美国弗吉尼亚理工大学
访问****


【期刊论文】[1] Min Zhang*, Fang Qin, G. Alan Wang, Cheng Luo. The impact of live video streaming on online purchase intention. The Service Industries Journal, 2020, 40(9-10): 656-681.
[2] Ling Zuo, Zhen He, Min Zhang*. An EWMA and region growing based control chart for monitoring image data. Quality Technology & Quantitative Management, 2020, 17(4): 470-485.
[3] Zhen He, Wei Wang, Min Zhang, Yujia Deng, Wenbiao Fu, Ka Yin Chau*. Motivated for continuance? Associations between structural empowerment, role conflict, person-job fit, and satisfaction in Six Sigma programs. Total Quality Management & Business Excellence, 2019, 30(S1): S255-273.
[4] Min Zhang, Xueping He, Fang Qin*, Wenbiao Fu, and Zhen He. Service quality measurement for omni-channel retail: Scale development and validation. Total Quality Management & Business Excellence, 2019, 30(S1): S210-226.
[5] Pei-Chann Chang, Jheng-Long Wu, Yahui Xu, Min Zhang, Xiao-Yong Lu. Bike sharing demand prediction using artificial immune system and artificial neural network. Soft Computing. 2019, 23(2): 613-626.
[6] Min Zhang, Xuejun Hou, Hui Chen*, Shuguanghe. CCC-r charts performance with estimated parameter for high-quality processes. Quality and Reliability International Engineering, 2019, 35: 946-958.
[7] 张敏，宋书慧，张宇慧. 物联网背景下定制产品服务质量测评研究，信息与管理研究，2019，4(4-5): 12-24
[8] Xiaoxi Yang, Zhen He, Min Zhang*(corresponding author). Application of design for six sigma tools in telecom service improvement. Production Planning & Control, 2018, 29(12): 959-971.
[9] Min Zhang*(corresponding author), Chengshang Ren, G. Alan Wang, Zhen He. The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment. Electronic Commerce Research and Applications. 2018, 28(3-4): 181-193.
[10]张敏，汪洋，方侃。基于改进区块进化算法求解置换流水车间问题。计算机集成制造系统，2018, 24(5): 1207-1216.
[11] Jingjing Xiong, Zhen He, Yujia Deng, Min Zhang, Zehong Zhang. Quality management practices and their effects on the performance of public hospitals. International Journal of Quality and Service Sciences, 2017, 9(3/4): 383-401
[12] Zhen He, Xiaoxi Yang, Weicheng Wang*, Min Zhang. Measuring service quality in telematics service: Development and validation of multidimensional TeleSevQ scale. Total Quality Management & Business Excellence, 2017, 28(9-10): 1166-1182.
[13] Zhen He, Yujia Deng, Min Zhang*(corresponding author), Xingxing Zu, Jiju Atony. An empirical investigation of the relationship between Six Sigma practices and organizational innovation. Total Quality Management & Business Excellence, 2017, 28(5-6): 459-480.
[14] Ketai He, Min Zhang, Ling Zuo, Theyab Alhwiti, Fadel M. Megahed*. Enhancing the monitoring of 3D scanned manufactured parts through projections and spatiotemporal control charts. Journal of Intelligent Manufacturing, 2017, 28(4): 899-911.
[15] Min Zhang, Xuejun Hou, Zhen He, Yahui Xu. Performance comparison for the CRL control charts with estimated parameters for high-quality processes. Quality Technology & Quantitative Management, 2017, 14(1): 31-43.
[16] Min Zhang*(corresponding author), Biying Jin, G. Alan Wang, Thong Ngee Goh, Zhen He. A study of key success factors of service enterprises in China. Journal of Business Ethics, 2016, 134(1): 1-14. (FT45)
[17] Min Zhang*(corresponding author), Yahui Xu, Zhen He, Xuejun Hou. The effect of estimation error on risk-adjusted survival time CUSUM chart performance. Quality and Reliability Engineering International, 2016, 32(4): 1445-1452.
[18] Jingjing Xiong, Zhen He, Ke Ben, Min Zhang*(corresponding author). Development and validation of a measurement instrument for assessing quality management practices in hospitals. Total Quality Management & Business Excellence, 2016, 27(5): 465-478.
[19] Yang Zhang, Zhen He, Min Zhang, Qing Wang*. A Score-test-based EWMA control chart for detecting prespecified quadratic changes in linear profiles. Quality and Reliability Engineering International. 2016, 32(3): 921-931.
[20] Zuo Ling, Zhen He, Min Zhang*(corresponding author), Fadel M. Megahed. An image-Based multivariate generalized likelihood ratio control chart for detecting and diagnosing multiple faults in manufactured products. International Journal of Production Research, 2016, 54(6): 1771-1784.
[21] 何桢，左玲，张敏*。基于广义似然比的图像数据监测方法，系统工程学报,2016, 31(1): 127-134.
[22] Min Zhang*(corresponding author), Xujing Dai, Zhen He. An empirical investigation of service recovery in e-retailing: An operations management perspective. Journal of Service Theory and Practice, 2015, 25(3): 348-367.
[23] Min Zhang*, Wei Wang, Goh T. N., Zhen He. Comprehensive Six Sigma Application - A Case Study. Production Planning & Control, 2015, 26(3): 219-234.
[24] Min Zhang*(corresponding author), Lili Huang, Zhen He, Alan Wang. E-service quality perceptions: an empirical analysis in Chinese e-retailing industry. Total Quality Management & Business Excellence, 2015, 26(12): 1357-1372.
[25] Zhen He, Xutao Zhang, Guiqing Xie, Min Zhang* (corresponding author). Earphone terminal quality improvement through sequential experimental design. International Journal of Quality and Reliability Management, 2015, 32(7): 693-702
[26] G. Alan Wang, Xiaomo Liu, Jianling Wang, Min Zhang*(corresponding author), Weiguo Fan. Examining microscopic-Level knowledge sharing processes in online communities. Information Systems Frontiers, 2015, 17(6): 1227-1238.
[27] Min Zhang*(corresponding author), Guohua Nie, Zhen He, Xuejun Hou. The Poisson INAR(1) one-sided EWMA chart with estimated parameters. International Journal of Production Research, 2014, 52(18): 5415-5431.
[28] Zhen He, Panpan Zhou, Min Zhang*(corresponding author), Thong Ngee Goh. A review of analysis of dynamic response in design of experiments. Quality and Reliability Engineering International. 2015, 31(4): 535-542.
[29] Zhen He, Xu-Tao Zhang, Min Zhang*(corresponding author). Reducing voluntary turnover rate of dispatched employees by the DMAIC process. Total Quality Management & Business Excellence. 2014, 25(7-8): 842-855.
[30] Yang Zhang, Zhen He, Liang Shan, and Min Zhang*(corresponding author). Directed control charts for detecting the shape changes from linear profiles to quadratic profiles. International Journal of Production Research, 2014, 52(11): 3417-3430.
[31] Min Zhang*(corresponding author), GuoHua Nie, Zhen He. Performance of cumulative count of conforming chart of variable sampling intervals with estimated control limits. International Journal of Production Economics, 2014, 150(4): 114-124.
[32] Min Zhang*(corresponding author), Alan Wang, Shuguang He, Zhen He. A modified multivariate process capability index using principal component analysis. Chinese Journal of Mechanical Engineering, 2014, 27(2): 249-259.
[33] 张敏，聂国华，何桢. 自相关计数过程单侧EWMA控制图及性能分析. 系统工程学报，2014, 29(2): 280-288.
[34] Min Zhang, F.M. Megahed*(corresponding author), W. H. Woodall. Exponential CUSUM charts with estimated control limits. Quality and Reliability Engineering International, 2014, 30(2): 275-286.
[35] Min Zhang*(corresponding author), Yueyue Xie, Lili Huang and Zhen He. Service quality evaluation of car rental industry in China. International Journal of Quality and Reliability Management, 2014, 31(1): 82-102.
[36] Shuguang HE, Gang Wang, Min Zhang*(corresponding author), Deborah F Cook. Multivariate process monitoring and fault identification using multiple decision tree classifiers. International Journal of Production Research, 2013, 51(11): 3355-3371.
[37] Min Zhang, Yiming Peng, Anna Schuh, F. M. Megahed, W. H.Woodall*(corresponding author). Geometric charts with estimated control limits. Quality and Reliability Engineering International, 2013, 29(2): 209-223.
【会议论文】
[1] Min Zhang, Lin Sun, Yuzhuo Li, G. Alan Wang. Identifying customer needs from online reviews for market-driven product design improvement. 8th CMIC (China Marketing International Conference), 2020, Jun 20-30, China
[2] Min Zhang, Lin Sun, Farouk Adewale Moustapha, Fang Qin, Zhen He. Expectations for In-store Experience in Omni-channel Retailing: A Scale for Measuring Integrated Store Service Quality. 22^nd QMOD (Quality Management and Organizational Development), 2019, Oct 13-15, Poland
[3] Min Zhang, Wende Zhang, Qingmei Tan, Liping Fu. China Quality Award and the Market Value of Chinese Firms. The 18^th Korea-China Quality Symposium, 2019, Aug 23-25, Incheon National University, Incheon, Korea
[4] Min Zhang, Jingjing Lyu, Qingmei Tan, Ruixi Long. Brand awards and the market value of Chinese firms. The 41^st Annual ISMS Marketing Science Conference, 2019, June 20-22, Roma, Italy
[5] Min Zhang, Ran Wang, Jingjing Xiong. Measuring Hospital Process Service Quality under the Background of Mobile Internet. The 30st Annual POMS Conference, 2019, May 2-6, Washington D.C., USA
[6] Min Zhang, Xueping He, Fang Qin*, Zhen He. Service quality measurement for omni-channel retail: Scale development and validation. The 21^th QMOD/ICQSS, 2018, August 22-24, Cardiff University, Wales. (Best Paper)
[7] Min Zhang, Fang Qin*. How service quality impact purchase intention on live video streaming platforms: A swift guanxi perspective. The 20^th International Conference on Electronic Commerce (ICEC), 2018, July 6-7, Tianjin, China.
[8] Min Zhang, Fang Qin. Impact of Live Video Streaming on Online Purchase Intention：The Role of Psychological Distance. The 14^th International Conference on Service Systems and Service Management, 2017 Jun 16-18, Dalian, China.
[9] Min Zhang, Farouk Adewale Moustapha, Xiaoxi Yang. A Multiple-item Scale for Measuring an Integrated Store Service Quality in Omni-channel Retailing. The 16th Korea-China Quality Symposium, 2017, July 16-18, Pyeongchang, Korea.
[10] Zhen He, Xiaoxi Yang, Min Zhang*(corresponding author), Guohua Zhang. Measuring service quality in Telematics service: Development and validation of multidimensional TeleSevQ scale. The 19^th QMOD Conference on Quality & Service Sciences. 2016, Sep 21-23, Rome, Italy.
[11] Min Zhang, Xueping He, Liangxing Shi, Xiaoxi Yang*(corresponding author). Service quality measurement for Omni-channel retail: Scale development and validation. The 15^th Korea-China Quality Symposium, 2016, July 30- Aug 1, Nanjing, China.
[12] Yujia Deng, Zhen He, Jiju Antony, Min Zhang, Babak Taheri. Six Sigma and Organizational Performance: A Systematic Review of Empirical Evidence and Agenda for Further Research. The 6^th International Conference on Lean Six Sigma. 2016, May 30-31, Edinburgh, UK.
[13] Min Zhang*(corresponding author), Weicheng Wang, Zhen He. Quality management maturity for industrial equipment manufacturers in China. The 14^th Korea-China Quality Symposium, 2015, Aug 20-22, Jeju, Korea.
[14] Min Zhang*(corresponding author), Xueping He. Measurement instrument development for assessing service quality in omni-channel retailing. International Association for Chinese Management Research Workshop, 2015, Tianjin, China.
[16] Min Zhang*(corresponding author), Xujing Dai, Zhen He. An empirical investigation of service recovery in e-retailing: Operations management perspective. 17^th QMOD Conference on Quality & Service Sciences. 2014, Sep 3-5, Prague, Czech Republic.
[17] Min Zhang*(corresponding author), Xujing Dai, Zhen He. An Empirical Investigation of Service Recovery in E-retailing Industry: Operations Management Perspective. The 13^th Korea-China Quality Symposium, 2014, Xi’an, China.
[18] Min Zhang*(corresponding author), Biying Jin, G. Alan Wang, Thong Ngee Goh, Zhen He. A study of key success factors of service enterprises in China. The 12^th Korea-China Quality Symposium, 2013, Aug 12-14, Seoul, Korea.
[19] Min Zhang, Yiming Peng, Anna Schuh, F. M. Megahed, W. H.Woodall*(corresponding author). Reconsideration of Geometric Chart with Estimated Control Limits. 28^th Quality and Productivity Research Conference, 2011, Jun 8-10, Roanoke, USA.
【所获奖项】
[1] A study of key success factors of service enterprises in China，天津市第十五届社会科学优秀成果奖，2018.5，三等奖，排名第一（张敏，何桢），TJSKJ15-3-82
[2] 全渠道零售环境下消费者响应研究 （硕士生：任成尚），天津大学优秀硕士学位论文指导教师，2018.6
[3] 基于设备老化效应和柔性维护策略的生产调度研究 （硕士生：汪洋），天津大学优秀硕士学位论文指导教师，2018.6
[4] 参数估计对风险调控控制图性能的影响（硕士生：徐亚辉），天津大学优秀硕士学位论文指导教师，2017.6
[5] 复杂产品制造过程质量控制与诊断的理论及方法研究，天津市第十四届社会科学优秀成果奖，2016.7，二等奖，排名第三（何桢，何曙光，张敏，施亮星）
[6] 基于扎根理论的中国优秀服务企业共性研究（硕士生：金碧莹），天津市优秀硕士论文指导教师，2015.6
[7] 制造业六西格玛设计方法和应用研究，天津市第十二届社会科学优秀成果奖，2010.12，一等奖，排名第二（何桢，张敏，施亮星，何曙光，赵小松）
[8] 实施六西格玛改进的关键技术研究，天津市第十一届哲学社会科学优秀成果奖，2008.12，一等奖，排名第二（何桢，张敏，岳刚，韩亚娟，施亮星）
【承担科研项目】[1] 移动互联网背景下全渠道零售企业服务质量测评与改进研究, 2016.1-2019.12, 国家自然科学基金面上项目(编号: **)，负责人，已结题.
[2] 质量管理与服务质量，2016.1-2019.12，天津大学北洋****计划，负责人，已结题.
[3] 基于物联网大数据分析的过程优化研究，2017.1-2019.12，国家自然科学基金国际合作项目(编号：)，第三参与人，已结题.
[4] 二维质保数据建模与产品早期失效预警方法研究，2015.1-2018.12，国家自然科学基金面上项目(编号：**)，第二参与人，已结题。
[5] B2C环境下网络零售商服务补救系统对组织绩效的影响机理研究, 2014.7-2017.12, 教育部人文社科青年基金项目(编号:14YJC630194)，负责人，已结题.
[6] “一带一路”海湾六国国别环境报告，深圳市公平贸易促进署，2016.8-2016.12，负责人，已结题。
[7] 多变量自相关过程的控制与异常诊断方法研究，2009.1-2011.12，国家自然科学基金青年项目（编号：**），负责人，已结题。
[8] 多变量自相关过程的统计过程控制方法研究，2008.1－2010.12,教育部博士点基金新教师项目（编号：），负责人，已结题。
[9] 质量管理与质量工程，国家自然科学基金****项目（编号：**），2013.1-2016.12,第三完成人，已结题。
[10] 复杂产品制造过程质量控制与诊断的理论与方法研究，2010.1-2013.12，国家自然科学基金重点项目（编号：**），第三完成人，已结题。
[11] 我国先进制造业发展战略研究，2014.5-2014.12，天津大学自主创新基金项目，负责人。
[12] 传染病监测过程异常识别的控制图方法研究，2013.1-2014.12，天津大学北洋****.青年骨干教师项目，负责人。
[13] 成本导向网络零售业服务补救策略研究，2013.1-2014.12，天津大学自主创新基金项目，负责人。
[14] 多元过程监控与异常识别的机器学习方法研究，2011.1-2013.12，国家自然科学基金青年项目（编号：**），第二完成人，已结题。
[15] 基于RSM的多响应稳健性参数设计方法研究，2009.1-2011.12，国家自然科学基金面上项目（编号：**），第三完成人，已结题。
[16] 国家自然科学基金重大研究计划全过程分析及管理办法制定，2009.3-2009.12，国家自然科学基金（J**），第二完成人，已结题。
[17] 多变量自相关过程的异常识别方法研究，2008.10-2010.12, 天津大学青年教师培养基金项目（编号：TJU-YFF-08B04），负责人，已结题。
[18] 制造业六西格玛设计方法和应用研究，2006.1-2008.12, 国家自然科学基金（编号：**），第二完成人，已结题。
[19] 实施六西格玛改进的关键技术研究，2004.1-2006.12，国家自然科学基金（编号：**），第二完成人，已结题。
天津市现场统计学会理事