Prof. Ronald LAU
Associate Professor of Business Education, Operations Management rlau@ust.hk




Academic qualification
PhD 1991 University of Alabama, Management Science
MA 1989 University of Alabama, Management Science
BBA 1987 University of Montevallo, Management

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ACADEMIC AND PROFESSIONAL EXPERIENCEAssociate Professor of Business Education of ISOM, Hong Kong University of Science and Technology (HKUST), 2013 - present
Visiting Associate Professor, Hong Kong University of Science and Technology (HKUST), 2001- 2012
Associate Professor,SchoolofBusiness,UniversityofSouth Dakota, 1997-2001
Assistant Professor,SchoolofBusiness,UniversityofSouth Dakota, 1992-1997
Instructor,CollegeofBusiness Administration, University of Alabama, 1988-1992

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SELECTED PUBLICATIONS Articles (2000-2004)"Assessing Quality Management in China with MBNQA Criteria."International Journal of Quality and Reliability Management,21(7), 2004, pp.699-713 (with X. Zhao and M. Xiao)
"A Simulation Approach to Restructuring Call Centers."Business Process Management Journal, 10(4), 2004, pp. 481-494 (with K. Lam)
"Survey of MRPII Implementation and Benefits in Mainland China and Hong Kong."Production and Inventory Management Journal, 43(2), 2002, pp.65-71 (with X. Zhao and F. Lai)
"Optimizing the Service Configuration with the Least Total Cost Approach."International Journal of Service Industry Management, 13(4), August 2002, pp. 348-361 (with X. Zhao and K. Lam)
"Competitive Factors and Their Relative Importance in the U.S. Electronics and Computer Industries."International Journal of Operations and Production Management, 22(1), January 2002, pp. 125-135
"Improving the Supply Chain Performance: Use of Forecasting Models versus Early Order Commitments."International Journal of Production Research, 39(17), November 2001, pp. 3923-3939 (with X. Zhao and J. Xie)
"Challenges and Opportunities of Hong Kong as a Transshipment Hub: A Survey of Exporters and Transporters."Industrial Engineering Research: An International Journal of IE Theory and Application, 2(2), April 2001, pp. 103-125 (with K. Lam and J.M.Y. Leung)
"Teaching Supply Chain Management with an Integrated Business Curriculum and SAP Client/Server Paradigm." In M.E. Johnson and D. Pyke (Eds.)POMS Series on Technology and Operations Management Volume 2 - Supply Chain Management: Innovations for Education, (FL: Production and Operations Management Society), 2000, pp. 233-244 (with R.E. Rosacker and S.L. Tracy)
"An Ad Hoc Investigation of Two Key Elements in the Service Profit Chain Model."International Journal of Service Industry Management, 11(5), October 2000, pp. 422-437
"Strategic Orientations of Environmental Management Programmes."International Journal of Management, 17(4), December 2000, pp. 468-475 (with S. Ragothaman)
"A Synergistic Analysis of Joint JIT-TQM Implementation."International Journal of Production Research, 38(9), June 2000, pp. 2037-2049
"Self-Assessment of Work Life and Work Relationship: Selected Response Bias Factors in a U.S. Manufacturer."International Journal of Management, 17(2), June 2000, pp. 198-205 (with B.E. May)
"Incorporating SAP R/3 in the Integrated Business Curriculum."Business Education and Technology Journal, 2(1), Spring 2000, pp. 4-9 (with R.E. Rosacker, and S.L. Tracy)

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RESEARCH INTERESTS Operations management
Enterprise resource planning
SAP software applications
Supply chain management
Quality management

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HONORSWinner of the HKUST Best Ten Lecturers, 2006
Winner of the Franklin Prize for Teaching Excellence, 2004, 2007