Publication in refereed journal
香港中文大学研究人员 ( 现职)
| 侯慧?博士 (酒店及旅游管理学院) |
全文
| 数位物件识别号 (DOI) http://dx.doi.org/10.3846/1648715X.2015.1033660 |
引用次数
Web of Sciencehttp://aims.cuhk.edu.hk/converis/portal/Publication/0WOS source URL
其它资讯
摘要In Hong Kong, client companies tend not to renew contracts with relationship partners and may change facilities management (FM) service providers on a frequent basis. This phenomenon is common in the FM industry. Inspired by the phenomenon of changing service providers, this study sheds light on a social relations perspective in outsourcing relationships and aims to investigate the factors that affect FM service outsourcing relationships. Open interviews with 2http://aims.cuhk.edu.hk/converis/portal/Publication/0 FM managers were conducted, and the interview results were analysed with content analysis and coding methods. The empirical findings were interpreted on two levels. First, FM managers believe that rapport is an influential factor that affects FM service outsourcing relationships. Second, the courses in which the interviewees explain the manifestation of rapport and its significance reveal that common goals, shared values, trust, openness, and coordination are the factors that not only nurture the formation of rapport, but also have significant influences on social relations in the process of outsourcing. A framework has been developed to describe the conceptual relationships found in the empirical findings from the interviews. Eight guidelines have been outlined to indicate the managerial implications of this study.
着者Hou HY, Ho DCW
期刊名称International Journal of Strategic Property Management
详细描述To ORKTS: http://www.tandfonline.com/doi/abs/1http://aims.cuhk.edu.hk/converis/portal/Publication/0.3846/1648715X.2http://aims.cuhk.edu.hk/converis/portal/Publication/015.1http://aims.cuhk.edu.hk/converis/portal/Publication/03366http://aims.cuhk.edu.hk/converis/portal/Publication/0#.V6RhMfl96Uk
出版年份2http://aims.cuhk.edu.hk/converis/portal/Publication/015
月份1
日期1
卷号19
期次2
出版社VILNIUS GEDIMINAS TECH UNIV
页次137 - 148
国际标準期刊号1648-715X
电子国际标準期刊号1648-9179
语言英式英语
关键词FM service outsourcing; Outsourcing relationships; Rapport; Relational governance; Social relations
Web of Science 学科类别Business & Economics; Management
