Promoting innovation in hospitality companies through human resource management practices
Publication in refereed journal


香港中文大学研究人员 ( 现职)

常松教授 (酒店及旅游管理学院)

全文

数位物件识别号 (DOI) http://dx.doi.org/10.1016/j.ijhm.2011.01.001

引用次数
Web of Sciencehttp://aims.cuhk.edu.hk/converis/portal/Publication/43WOS source URL

其它资讯

摘要In this study, we investigate how hospitality companies can promote incremental and radical innovation through human resource management practices (i.e., selection and training). Data from 196 independent hotels and restaurants operating in the People's Republic of China show that hiring multi-skilled core customer-contact employees and training core customer-contact employees for multiple skills both have significant and positive effects on incremental and radical innovation among hotel and restaurant companies. The two human resource management practices are also found to have a negative joint impact on incremental but not radical innovation. The implications for promoting innovation in hospitality companies are discussed. (C) 2011 Elsevier Ltd. All rights reserved.

着者Chang S, Gong YP, Shum C
期刊名称INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
出版年份2011
月份12
日期1
卷号30
期次4
出版社ELSEVIER SCI LTD
页次812 - 818
国际标準期刊号0278-http://aims.cuhk.edu.hk/converis/portal/Publication/4319
语言英式英语

关键词Human resource management practices; Incremental innovation; Radical innovation; Selection; Training
Web of Science 学科类别Hospitality, Leisure, Sport & Tourism; HOSPITALITY, LEISURE, SPORT & TOURISM; Social Sciences - Other Topics