文献详情
Motivating User-Generated Content with Performance Feedback: Evidence from Randomized Field Experiments
文献类型：期刊
通讯作者：Huang, N (reprint author), Arizona State Univ, WP Carey Sch Business, Tempe, AZ 85287 USA.
期刊名称：MANAGEMENT SCIENCE影响因子和分区
年：2019
卷：65
期：1
页码：327-345
ISSN：0025-1909
关键词：user-generated content; randomized field experiment; gender; performance feedback; social value orientation theory
所属部门：商学院；信息学院
摘要：We design a series of online performance feedback interventions that aim to motivate the production of user-generated content (UGC). Drawing on social value orientation (SVO) theory, we develop a novel set of alternative feedback message framings, aligned with cooperation (e.g., your content benefited others), individualism (e.g., your content was of high quality), and competition (e.g., your content was better than others). We hypothesize how gender (a proxy for SVO) moderates response to each ...More
We design a series of online performance feedback interventions that aim to motivate the production of user-generated content (UGC). Drawing on social value orientation (SVO) theory, we develop a novel set of alternative feedback message framings, aligned with cooperation (e.g., your content benefited others), individualism (e.g., your content was of high quality), and competition (e.g., your content was better than others). We hypothesize how gender (a proxy for SVO) moderates response to each framing, and we report on two randomized experiments, one in partnership with a mobile-app-based recipe crowdsourcing platform, and a follow-up experiment on Amazon Mechanical Turk involving an ideation task. We find evidence that cooperatively framed feedback is most effective for motivating female subjects, whereas competitively framed feedback is most effective at motivating male subjects. Our work contributes to the literatures on performance feedback and UGC production by introducing cooperative performance feedback as a theoretically motivated, novel intervention that speaks directly to user's altruistic intent in a variety of task settings. Our work also contributes to the message-framing literature in considering competition as a novel addition to the altruism-egoism dichotomy oft explored in public good settings. ...Hide

DOI：10.1287/mnsc.2017.2944
百度学术：Motivating User-Generated Content with Performance Feedback: Evidence from Randomized Field Experiments
语言：外文
人气指数：1
浏览次数：1
基金：National Natural Science Foundation of ChinaNational Natural Science Foundation of China [NSFC 71331007, 71328102]
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