Prof. Bernadette Maria Watson Interim Head and Professor

Location AG432
Phone +852 2766 5602
mail bernadette.watson@polyu.edu.hk

Open Platform for University Scholars
ORCID ID
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Research Overview I am a health psychologist who studies communication. I research how individuals communicate interpersonally and in groups, primarily in the health context. I conduct research into patient and health professional interactions as well as between multi-disciplinary and multicultural teams of health professionals.

My focus is on the influence of identity and intergroup processes and how individuals communicate their identity to their speech partners. My contribution has been to apply and refine theory from a social psychology of language perspective. I have been a member of the International Association of Language and Social Psychology (IALSP) executive from 2000 to 2018 (President 2012-14).

My research is applied, translational and interdisciplinary. I believe that work in this field can make a practical difference to people’s lives and health. I am Director of the International Research Centre for the Advancement of Health Communication (IRCAHC: www.ircahc.org) at PolyU which is committed to research that can have a practical impact.

I am actively conducting research in Hong Kong and overseas. I have current research collaborations in Australia with both Queensland Hospitals and also with Curtin University in Western Australia. In Hong Kong I am working with hospitals to investigate issues about barriers and facilitators to quality patient care. This continues research that I have been conducting in Australia and the USA.




Education and Academic Qualifications Doctor of Philosophy, UNIVERSITY OF QUEENSLAND




Professional Qualifications Registered Psychologist




Academic and Professional Experiences
Honorary Appointment Honorary Professor of the School of Psychology, The University of Queensland, Brisbane, Australia


Professional Associations Fellow of the International Association of Language and Social Psychology (Awarded 2016)
Executive member since 2000 and Past President of International Association of Language and Social Psychology (2012-2014)
Fellow of the Hong Kong Academy of the Humanities.
Member of the International Research Communication Centre in Healthcare at Hong Kong Polytechnic University, Hong Kong since 2013.
Registered Psychologist in Australia Endorsed in the area of health psychology since 2010
Member of College of Australian Health Psychologists since 2006
Member of the Australian Psychological Society since 2003
Member of the Society for Personality and Social Psychology since 1998
Member of the Society of Australasian Social Psychologist since 1993
Member since 1994 and past board member of the International Communication Association
Registered General Psychologist (Qld) since 1991




Teaching Areas Social psychology of Language
Health communication
Intergroup communication
Organisational communication
Intercultural communication
Social identity theory




Research Interests
Interdisciplinary communication in health
Health professional and patient communication
Interprofessional education in the health context
Intergroup communication



Selected Publications

Books
Giles, H. &Watson, B.M.(Eds) (2013). The social meanings of language, dialect and accent: International perspectives on speech styles.New York, USA: Peter Lang Publishing.
Weatherall, A.,Watson, B. M.,& Gallois, C. (Eds) (2007).Language, discourse and social psychology. Basingstoke, Hants., UK: Palgrave Macmillan.




Journal Articles
Yin Jing &Watson, B. M.,Playback:Playback: (In-press)An Investigation of the Discursive Implications and the Pragmatic Functions of Repetition in Traditional Chinese Medical Consultations.Journal of Language and Social Psychology.doi.org/10.1177/0261927X20908614.
Chevalier, B.,Watson, B. M., Cottrell, N.(In-press) Assessing communication behaviors of hospital pharmacists: How well do the perspectives ofpharmacists, patients, and an independent observer align?Journal of Language and Social Psychology.
Barlow M, Watson B, Rudolph J, 2019, 'How being a great Receiver can change the game in speaking up conversations ',MedEdPublish, 8, [3], 55,https://doi.org/10.15694/mep.2019.000204.1
Chevalier, B. A. M.,Watson, B. M., Barras, M.A., Cottrell, W. N. & Angus, D. (2018) Using Discursis to enhance the qualitative analysis of hospital pharmacist-patient interactions. PLoS One
Gallois, C.,Watson, B. M., Giles, H. (2018). Intergroup Communication: Identities and Effective Interactions.Journal of Communication.68(2):309-17.https://doi.org/10.1093/joc/jqx016
Ferndale, D.,Watson, B.Mand Munro, L. (2018). Online Forums and Qualitative Enquiries with d/Deaf and Hard of Hearing People. Submitted toSAGE Research Method Cases.
Ferndale, D. Meuter, R.F.I.,Watson, B. M.and Gallois, C. (2018) ‘You don’t know what’s going on in there’: A discursive analysis of midwifery hospital consultations.Health Risk & Society.http://dx.doi.org/10.1080/13698575.2017.1417542
Chevalier, B. A. M.,Watson, B. M.,Barras, M.A., Cottrell, W. N. & Angus, D. (2017). Hospital pharmacists’ and patients’ views about what constitutes effective communication between pharmacist and patients.International Journal of Pharmacy Practice.doi:10.1111/ijpp.12423
Chevalier BAM,Watson BM, Barras MA, Cottrell WN. (2017). Investigating strategies used by hospital pharmacists to effectively communicate with patients during medication counselling.Health Expectations. 20 (5):1121-32.https://doi.org/10.1111/hex.12558
Setchell, J., Gard, M., Jones, L. &Watson, B. M. (2017). Addressing weight stigma in physiotherapy: Development of a theory driven approach to (re)thinking weight related interactionsPhysiotherapy Theory and Practice 33, (8),597-610.http://dx.doi.org/10.1080/09593985.2017.1328718
Ferndale, D.,Watson, B., & Munro, L. (2016). An exploration of how health professionals understand experiences of hearing loss and deafness.Critical Public Health.160, (5), 483-493. doi: 10.1353/aad.2016.0001.
Chien, M., Sharifpour, R., Ritchie, B., &Watson, B.M. (2016). Travelers’ heath risk perceptions and protective behavior: A psychological approach.Journal of Travel Research, 56 (6),744-59.
Manias, E., Geddes, F., Della, P., Jones, D.Watson, B. M, Stewart-Wynn, E. (2016). Inter-hospital ‘patient expect’ calls of clinical handovers for expected patients transferred from rural to metropolitan hospitals: a retrospective clinical audit.Collegian. 23, (4),373-382. doi: 10.1016/j.colegn.2016.02.002
Setchell, J.Watson, B. Jones, L & Gard, M. (2016). Physical therapists’ understandings of, and beliefs about, patients who are obesity and overweight: Clinical implications.Physical Therapy,96, (6),865-875. doi: 10.2522/ptj.20150286
Stevens, G., Miller, Y.Watson, B. M., Thompson, R. (2016) Choosing a model of maternity care: Decision support needs of Australian maternity care consumers.Birth.43 (2),167-175. doi: 10:1111/birt.12212
Chevalier, B.A.M.,Watson, B.M., Barras, M.A., Cottrell, W.N. (2016). Hospital Pharmacists' Perceptions of Medication Counselling: A Focus Group Study. Research in Social & Administrative Pharmacy 12,756-771.
Chevalier, B.A.M.,Watson, B.M., Barras, M.A., Cottrell, W.N. (2016). Examining Hospital Pharmacists' Goals for Medication Counselling within the Communication Accommodation Theoretical Framework. Research in Social & Administrative Pharmacy 12,747-755.
Stevens, G., Thompson, R.,Watson, B. M.,Miller, Y. (2016) Patient Decision Aids in Routine Maternity Care: Benefits, Barriers, and New Opportunities.Women and Birth29 (1),30-34. doi: 10.1016/j.wombi.2015.08.002.
Ferndale, D, Munro, L andWatson, B. M. (2016) A discourse of ‘abnormality’: Exploring discussions of people living with a deafness or hearing loss.American Annals of the Deaf. I60,483-495.
Manias, E., Geddes, F.,Watson, B. M., Jones, D. & Della, P (In-press). Perspectives of clinical handover processes: a multi-site survey across different health professionals.Journal of Clinical Nursing.
Baker, S. C. &Watson, B. M. (2015) Patient health care experiences and their willingness to talk. Journal of Language and Social Psychology, 34,621-639.doi:10.1177/0261927X15586429.
Baker, S.C. &Watson, B. M. (2015) Understanding the health communication process:Advancing the research agenda to improve health care interactions and patient care.Journal of Language and Social Psychology,34:599-603.doi:10.1177/0261927X15587016
J. Setchell, L. Leach,B. M. Watson& Hewett, D. G. (2015) Impact of identity on support for new roles in health care.Journal of Language and Social Psychology, 34,672-686.doi:10.1177/0261927X15586793.
Watson, B. M.,Manias, E., Geddes, F. & Della, P. (2015). An analysis of clinical handover: Miscommunication using a language and social psychology approach.Journal of Language and Social Psychology, 34,687-701.doi:10.1177/0261927X15586200.
Manias, E., Geddes, F.,Watson, B. M., Jones, D. & Della, P. (2015) Communication failures during clinical handovers lead to poor patient outcomes: Lessons from a case reportSage Open Medical Case Reports.
Setchell, J.Watson, B. Jones, L & Gard, M (2015). Weight stigma in physiotherapy practice: Insights from patient experiences of interactions with physiotherapists.Manual Therapy. 20,835–841.
Jones, L., Taylor, T.,Watson, B. M.,Fenwick, J., and Dordic, T. (2015).Negotiating care in the special care nursery: Parents’ and nurses’ perceptions of nurse-parent communicationJournal of Pediatric Nursing.30,e71-e80. doi: 10.1016/j.pedn.2015.03.006
Watson, B. M., Heatley, M., Gallois, C., Kruske, S., (2015). The importance of effective communication in interprofessional practice: The perspective of maternity clinicians.Health Communication,31,400-407. doi: 10.1080/10410236.2014.960992
Ferndale, D.,Watson, B.,& Munro, L. (2015). Creating Deaf-Friendly Spaces for Research: Innovating Online Qualitative Enquiries. Qualitative Research in Psychology, 12(3), 1-12.
Heatley, M. L.,Watson, B. M., Gallois, C. and Miller, Y. D. (2015 online 28 May). Women’s perceptions of communication in pregnancy and childbirth: Influences on participation and satisfaction with care.Journal of Health Communication: International Perspectivesdoi:10.1080/10810730.2015.1018587
Watson, B. M.,Angus, D., Gore, L., & Farmer, J. (2015). Communication in open disclosure conversations about adverse events in hospitals.Language & Communication, 41, 57-70.doi:10.1016/j.langcom.2014.10.013
Hewett, D. G.,Watson, B. M., & Gallois, C. (2015). Communication between hospital doctors: Underaccommodation and interpretability.Language & Communication, 41, 71-83.
Watson, B. M., Jones, L. & Cretchley, J. (2014). Time as a key topic in health professionals’ perceptions of clinical handover.Global Qualitative Nursing Research1,1-11.doi:10.1177/2333393614550162. New Journal
Hewett, D. G., Kheir, A. O., Mackrill, S., Leach, L. andWatson, B. M. (2014). A national survey of Australian endoscopists' attitudes toward nurse endoscopy.Journal of Gastroenterology and Hepatology. 29(Suppl. 2), 27.
Setchell, J.,Watson, B. M., Jones, L., Gard, M., & Briffa, K. (2014). Physiotherapists demonstrate weight stigma: A cross sectional survey of Australian physiotherapists. Journal of Physiotherapy, 60,157-162
Manias, E., &Watson, B. M. (2014). Moving from rhetoric to reality: Patient and family involvement in bedside handover.International Journal of Nursing Studies, 5,1539-1541. doi:10.1016/j.ijnurstu.2014.08.004
Stevens G, Thompson, R, Kruske, S,Watson, B. & Miller Y.D. (2014). What are pregnant women told about models of maternity care in Australia? A retrospective study of women’s reports.Patient Education andCounseling,97,114-121. doi:10.1016/j.pec.2014.07.010
Teh, J., King, D.,Watson, B., & Liu, S. (2014). Self-stigma, perceived stigma, and help-seeking communication in people with mental illness.PORTAL Journal of Multidisciplinary International Studies, 11(1), 1-18. doi:http://dx.doi.org/10.5130/portal.v11i1.3295
Ferndale, D.,Watson, B. M., and Munro, L. (2013). Loss as a public health matter - why doesn’t everyone want their deafness or hearing loss cured?Australian and New Zealand Journal of Public Health, 37,594-595. doi: 10.1111/1753-6405.12133
Watson, B. M., Heatley, M., Kruske, S., Gallois, C. (2012). An empirical investigation into beliefs about collaborative practice among maternity care providers.Australian Health Review, 36,466-470http://dx.doi.org/10.1071/AH11104
Angus, D,Watson, B.M.,Smith, A,Gallois, C. &Wiles, J. (2012).Visualising conversation structure across time: Insights into effective doctor-patient consultations.PLoS One,76: E38014.1-e38014.12.
Jones, E. &Watson, B.M. (2012). Developments in health communication in the 21st Century.Journal of Language and Social Psychology, 31, 415-436.
Wilkinson, S. A., Miller, Y. D., &Watson, B.(2010). The effects of a woman-focussed, woman-held resource on preventive health behaviors during pregnancy: The Pregnancy Pocketbook.Women and Health, 50,342-358.
Hewett, D. G.,Watson, B. M.,Gallois, C., Ward, M., & Leggett, B. A. (2009). Intergroup communication between hospital doctors: Implications for quality of patient care.Social Science & Medicine, 69, 1732–1740.
Wilkinson, S. A., Miller, Y. D., &Watson, B. (2009). Prevalence of health behaviours in pregnancy at service entry in a Queensland Health Service district.Australian andNew Zealand Journal of Public Health; 33,228-33.
Jones, L. &Watson B. M. (2009). Complex health communication: A language and social psychological perspective.Journal of Language and Social Psychology,28, 115-18.
Hewett D.G.,Watson BM,Gallois C, Ward M, Leggett BA. (2009). Communication in medical records: Intergroup language and patient care.Journal of Language and Social Psychology,28, 119-138.
Jones, E.S.,Watson, B., Gardner, J., & Gallois, C. (2004). Organizational communication: Challenges for the new century.Journal of Communication, 54, 722-750.
Kennedy, J, Drennan, J, Renfrow, P &Watson, B. (2003). The influence of role models on students’ entrepreneurial intentions and university degree course. QueenslandReview, Vol 10,37-52
Watson, B.,& Gallois, C. (2002). Patients’ interactions with health providers: A linguistic category model approach.Journal of Language and Social Psychology,21, 32-52.
Watson, B. & Gallois, C. (1999). Communication accommodation between patients and health professionals: Themes and strategies in satisfying and unsatisfying encounters.International Journal of Applied Linguistics, 9, 167-184.
Watson, B. & Gallois, C. (1998). Nurturing communication by health professionals toward patients: A communication accommodation theory approach.Health Communication,10, 343-355.




Book Chapters
Pines, R.,Watson, B. M.(Accepted)Name of chapterIn Health Communication Theory, ed. by Teresa Thompson and Peter J. Schulz, Wiley
Watson, B. M.,(In press) Communication accommodation theory as an intervention tool to improve interprofessional practice.In edited book by Louise Mullany.ProfessionalCommunication:Consultancy, Advocacy,Activism.Palgrave Macmillan Publishing Company.
Baker, S. C.,Watson, B.M, & Gallois, C.). (In press).Social psychology and language.Oxford On-line Encyclopedia of Psychology.Oxford University Press.
Watson, B.M.Soliz, J. (In Press, 2019). CAT in Institutional Settings: Opportunities for Applied Research. In Harwood, J., Gasiorek, J., Pierson, H., NussBaum, J. F., Gallois, C. (Eds.) (2019).Language, communication, and intergroup relations: A celebration of the scholarship of Howard Giles.New York, NY: Routledge.
Jones, Liz;Watson, Bernadette(2018). “Intergroup Communication.” In Oxford Bibliographies in Communication. Ed. Patricia Moy. New York: Oxford University Press.
Baker, S.,Watson, B. M., & Gallois, C. (2017). Exploring intercultural communication problems in health care with a communication accommodation competence approach. In L Chen (EdIntercultural communication,Volume 9 in the series,Handbooks of communication science(481-499) Mouton de Gruyter, Berlin
Slade, D., Eggins, S., Geddes, F.,Watson, B., Manias, E., Bear, J. & Pirone, C. (2016). Background: Safety, quality and communication in clinical handover: Challenges and risks. In S. Eggins, D. Slade & F. Geddes (Eds.),Effective communication in clinical handover: Research and practice(pp.5-24).Mouton de Gruyter, Berlin.
Geddes, F., Slade, D., Eggins, S.,Watson, B., Manias, E., Della, P. & Jones, D. (2016). Clinicians’ voices: What healthcare professionals say about handover practice. In S. Eggins, D. Slade & F. Geddes (Eds.),Effective communication in clinical handover: Research and practice(25-42).Mouton de Gruyter, Berlin.
Watson, B. M., Hewett, D. G. & Jones, L. Accommodating health. (2016). In H. Giles (Ed.),Intergroup handbook(152-168). Cambridge University Press, NY: USA
Leach, L.,Watson, B. M., Hewett, D. G., Schwarz, G. M. & Gallois, C. (2016). Interprofessional conflict, collaboration and leadership in health. In H Giles and A Maass (Eds.),Advances in intergroup communication(247-265).Peter Lang Publishing
Baker, S.,Watson, B. M., & Gallois, C. Health communication. In L Chen (Ed)Handbook of intercultural communication,Volume 9 in the series,Handbooks of communication scienceto be published by Mouton de Gruyter.
Ritchie, Brent W., Chien, P. Monica andWatson, Bernadette(2014). It can't happen to me: Travel risk perceptions. In Metin Kozak and Arch G. Woodside (Ed.),Tourists' behaviors and evaluations(pp. 65-73) Bingley, United Kingdom: Emerald Group Publishing Limited. doi:10.1108/S1871-317328
Rudd, C., Carter, O., Dart, J., Gallois, C. Hewett, D., Stoddart C. Thistlethwaite, J. &Watson, B M. (2013). Creating safer health care organisations. In T. Levett-Jones (Ed.),Critical conversations for patient safety(pp. 234-243). Sydney: Pearson Australia.
Hewett, D.G.,Watson, B. M., Gallois, C. (2013). Trust, distrust and communication accommodation among hospital doctors. In C.N. Candlin & J. Crichton (Eds.),Discourses of trust(pp. 36-51). Basingstoke: Palgrave Macmillan.
Watson, B. M.,Hewett, D. & Gallois, C. (2012). Intergroup communication and healthcare. In Howard Giles (Ed.),The Routledge handbook of intergroup communication(pp. 293-305). Abingdon, Oxon: Routledge.
Gallois, C,Watson, B. M., & Cretchley, J. (2012). Approaches and methods in intergroup communication. In Howard Giles (Ed.),The Routledge handbook ofintergroup communication(pp. 36-51). Abingdon, Oxon: Routledge.
Watson, B. M., Jones, E., Hewett, D. & Gallois, C. (2012). Culture and health care: Intergroup communication and its consequences. In Jane Jackson (Ed).The Routledge handbook of intercultural communication(pp. 510-522).Abingdon, Oxon: Routledge.
Watson, B.M.,& Gallois, C. (2007). Language, discourse, and communication about health and illness: Intergroup relations, role, and emotional support. In A. Weatherall, B. Watson, & C. Gallois (Eds),Language, discourse, and social psychology(pp. 108-130). Basingstoke, Hants: Palgrave Macmillan.
Gallois, C.,Watson, B, & Brabant, M. (2007). Attitudes to language and communication. In M. Hellinger & A. Pauwels (Eds),Handbook of language and communication: Diversity and change(Vol. 9, Handbook of Applied Linguistics (pp. 597-620). Berlin: Mouton de Gruyter
Watson, B.,& Gallois, C. (2004). Emotional expression as a sociolinguistic strategy: Its importance in medical interactions. In S. H. Ng, C. Y. Chiu, & C. Candlin (Eds.),Language matters: Communication, culture, and identity(pp. 63-83).Hong Kong: City University of Hong Kong Press.









Others



Research Grants and Awards in Australia
The Hong Kong Polytechnic University Dean’s Reserve (2018) Research Funding entitledVisual Analysis of Communication in Health Care: Extending Discursis Software to Cantonese Datasets(HK$105,000).
The Hong Kong Polytechnic University Start-Up fund from the Dean’s Reserve (2017) entitledBarriers and Facilitators in Patient Safety: Understanding the Role of Communication, Hospital Norms and Leadership in Adverse Events in Hospital Patients($HK 500,000).
Australian Commission on Safety and Quality in Health Care research project (2017) entitledCommunication for Safety(C4S).
UQ Business, Economics and Law Faculty grant towards further research with Queensland Health (2016),TowardsBetter Healthcare: The Impact of Intergroup Communication on Patient Safety($5000).
Australian Research Council Linkage grant (2011- 2013).Effective clinical handover communication: Improving patient safety, experiences and outcomes.Chief Investigator (CI) with 15 others ($700,000 over three years).
UQ Collaboration and Industry Engagement Fund (2012).Health and Safety Perceptions, Attitudes and Behaviour of Australian Outbound Travellers.(CIs Brent Ritchie, Bernadette Watson and Monica Chien - $45,000).
Queensland Health, Clinical Safety and Quality Improvement Service, Centre for Health Care Improvement (2010 - 2011).Analysis of the Open Disclosure Training Program implemented by Queensland Health. (Watson sole CI - $30,000.)
Queensland Health, Queensland Centre for Mothers and Babies (2009-2012). This funding of $7 million provided for a program of research, evaluation and policy development on maternal health in Queensland. (CI with Christina Lee, Yvette Miller, Rachel Thompson, and Cindy Gallois).
Queensland Health, Southern Metro District.Investigation into Communication and Patient Safety (CAPS)(2008 -2009). (CI with Liz Jones and Peter Lee - $89,700).
Australian Commission on Safety and Quality in Healthcare (ACSQH).Open Disclosure and Indicator Development, including 100 Patient Stories Project. Professor Rick Iedema led the successful tender for this large project commissioned by the ACSQH. It is an interstate project with academic staff from UTS, University of Melbourne, Edith Cowan University (WA), University of Queensland, University of Western Sydney, Griffith University (Qld), and Flinders University (SA). Funding for this project is administered by the University of Technology, Sydney $200,000.
Prince of Wales Hospital, NSW, Acute Care Surgery Award (2005):IT implementation and clinical handovers in acute care surgery:(CI with Schwarz, Jones, Bohle, and Low - $5,000).
Australian Research Council Discovery Grant (2004-2006, APD):Understanding effective and satisfying communication between health providers and patients and its relationship with health outcomes.Sole CI, $245,000 over three years.
Australian Research Council (Linkage grant 2003-2006):The management of information technology based organisational change(CI with Callan and Schwarz - $ 104,000 from ARC over three years)
Australian Research Council (Linkage grant 2003-2006):Improving the retention of hospital-based registered and enrolled nurses working shift work(CI with Pisarski, Gallois, and Bohle, PI Vickerstaff - $ 165,000 over three years)
Australian Dental Research Foundation Inc. (ADRF) – 2003:Development of communication skills in dental students(CI with Brabant, Porter and Boyle -$9.440).
UQ New Staff Research Start-up Fund – 2002:Examining interactions between multi-disciplinary health professional groups and between health professionals and patients: An intergroup perspective. (Sole CI, - $10,000).
Invited Participation – Keynotes and Teaching
2018– Plenary address at 2nd Singapore Healthcare Communications Seminar & Singhealth Nursing Research Day 2018. My talk was entitled Team Communication and Patient Safety.
2018– Invited talk at Tuen Mun Hospital in New Territories West Cluster, Hong Kong, to frontline nurses and clinicians. My talk was entitled What Makes Clinical Handover Effective. A Review of the Findings.
2018 -Invited talk at Macau University, School of Communication. My talk was entitled Applying a language and social psychology framework to health communication
2017 –Invited speaker at the inaugural Singapore Healthcare Communications Seminar cum SingHealth nursing research day 2017. My talk was entitled Effective Communication across Health Professionals: An Intergroup Approach
2017 –Keynoted speaker at the International Conference on ESP, New Technologies and Digital Learning. I spoke on technology innovation in healthcare.
2016– Invited speaker at the Perinatal Society of Australia and New Zealand (PSANZ) Perinatal Palliative Care Special Interest Group. My talk was on improving communication in the healthcare setting.
2016- Invited speaker at the West Moreton Hospital and Health Service Clinical Handover Week to present my research on clinical handover
2015– Invited speaker at the Australasian Faculty of Rehabilitation Medicine and the Royal Australasian College of Physicians at The Gold Coast University Hospital in March.
2014- I was invited to a scholar-to-scholar gathering in Hawaii aimed at linking postgraduate students and academics. This forum took place at the International Conference of Language and Social Psychology in June.
2014- I was invited to present my work on health communication in early 2014 by Professor Lisa Sparks from Schmid College of Science and Technology, Health and Strategic Communication, Crean School of Health and Life Sciences, Chapman University, USA.
2013- I was invited to teach at the 4th Association of Asian Social Psychology (AASP) Summer School in August. I taught intercultural communication in the health care setting. The invitation had a dual role of education and strengthening the collaboration between ASSP and IALSP.
2013- I was an invited speaker at the 10th Biennial Asian Association of Social Psychologists in Indonesia in August.
2012- I was an invited keynote speaker at the International Association of Language and Social Psychology in The Netherlands in June.
2012- I was invited to participate in an extended symposium at the International Communication Association in Phoenix, USA in May.
2011– I was invited to speak to visiting students from the University of Georgia on their Communication/Culture/Health/Sustainability tour.
2011– I was invited to present to the Queensland Health Quality and Complaints Commissioner Lunchtime Forum in Brisbane, Queensland.




Invited Participation – Keynotes and Teaching
2018– Plenary address at 2nd Singapore Healthcare Communications Seminar & Singhealth Nursing Research Day 2018. My talk was entitled Team Communication and Patient Safety.
2018– Invited talk at Tuen Mun Hospital in New Territories West Cluster, Hong Kong, to frontline nurses and clinicians. My talk was entitled What Makes Clinical Handover Effective. A Review of the Findings.
2018 -Invited talk at Macau University, School of Communication. My talk was entitled Applying a language and social psychology framework to health communication
2017 –Invited speaker at the inaugural Singapore Healthcare Communications Seminar cum SingHealth nursing research day 2017. My talk was entitled Effective Communication across Health Professionals: An Intergroup Approach
2017 –Keynoted speaker at the International Conference on ESP, New Technologies and Digital Learning. I spoke on technology innovation in healthcare.
2016– Invited speaker at the Perinatal Society of Australia and New Zealand (PSANZ) Perinatal Palliative Care Special Interest Group. My talk was on improving communication in the healthcare setting.
2016- Invited speaker at the West Moreton Hospital and Health Service Clinical Handover Week to present my research on clinical handover
2015– Invited speaker at the Australasian Faculty of Rehabilitation Medicine and the Royal Australasian College of Physicians at The Gold Coast University Hospital in March.
2014- I was invited to a scholar-to-scholar gathering in Hawaii aimed at linking postgraduate students and academics. This forum took place at the International Conference of Language and Social Psychology in June.
2014- I was invited to present my work on health communication in early 2014 by Professor Lisa Sparks from Schmid College of Science and Technology, Health and Strategic Communication, Crean School of Health and Life Sciences, Chapman University, USA.
2013- I was invited to teach at the 4th Association of Asian Social Psychology (AASP) Summer School in August. I taught intercultural communication in the health care setting. The invitation had a dual role of education and strengthening the collaboration between ASSP and IALSP.
2013- I was an invited speaker at the 10th Biennial Asian Association of Social Psychologists in Indonesia in August.
2012- I was an invited keynote speaker at the International Association of Language and Social Psychology in The Netherlands in June.
2012- I was invited to participate in an extended symposium at the International Communication Association in Phoenix, USA in May.
2011– I was invited to speak to visiting students from the University of Georgia on their Communication/Culture/Health/Sustainability tour.
2011– I was invited to present to the Queensland Health Quality and Complaints Commissioner Lunchtime Forum in Brisbane, Queensland.









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Esteem MeasuresMember of the following Editorial Boards:
Journal of International and Intercultural Communication
PLOS ONE
BMC Medical Education




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