Ada Lo Associate Professor
PhD (Oklahoma State University)
MPS (Cornell University)
BS (Cornell University)
CHE (American Hotel & Lodging Association)
Research and Teaching Area:
Hospitality and Hotel Management +852 3400-2237 +852 2362-9362 ada.lo@polyu.edu.hk
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Area of Research Expertise
Customer Relationship Management
Spa Experience
Loyalty Programme Development
Tourists' Behavior
Tourism Risks
Corporate Social Responsibility & Sustainability
Digital Marketing

Areas of Teaching Expertise
Hospitality Marketing
Consumer Behavior
Services Marketing
Hospitality Management
Strategic Management
Customer Relationship Management
Hospitality and Tourism Management
Consultancy Project